Josh Clark

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  <ul><li>Skilled Customer Service Representative supporting the SBA contract at Upslope Advisors, with a proven track record of resolving complex escalated inquiries, routing requests accurately, and delivering policy-compliant solutions while consistently exceeding performance metrics.</li><li>Respond to escalated customer inquiries via phone or email related to SBA programs (e.g., Disaster Loans, PPP, EIDL).</li><li>Assess customer requests and route them to the appropriate department or specialist based on the nature of the inquiry.</li><li>Analyze customer concerns and provide accurate, case-specific solutions in a timely and professional manner.</li><li>Interpret and explain SBA procedures and regulatory guidelines clearly to customers with varying levels of understanding.</li><li>Document all customer interactions thoroughly and accurately in the SBA’s case management system.</li><li>Escalate unresolved or highly complex issues to Tier 3 support or the appropriate technical teams.</li><li>Meet or exceed performance metrics, including first-call resolution, response time, and customer satisfaction.</li><li>Stay current on SBA policies and federal program changes through required training and regular internal updates.</li></ul> at Upslope Advisors<ul><li>Skilled Customer Service Representative supporting the SBA contract at Upslope Advisors, with a proven track record of resolving complex escalated inquiries, routing requests accurately, and delivering policy-compliant solutions while consistently exceeding performance metrics.</li><li>Respond to escalated customer inquiries via phone or email related to SBA programs (e.g., Disaster Loans, PPP, EIDL).</li><li>Assess customer requests and route them to the appropriate department or specialist based on the nature of the inquiry.</li><li>Analyze customer concerns and provide accurate, case-specific solutions in a timely and professional manner.</li><li>Interpret and explain SBA procedures and regulatory guidelines clearly to customers with varying levels of understanding.</li><li>Document all customer interactions thoroughly and accurately in the SBA’s case management system.</li><li>Escalate unresolved or highly complex issues to Tier 3 support or the appropriate technical teams.</li><li>Meet or exceed performance metrics, including first-call resolution, response time, and customer satisfaction.</li><li>Stay current on SBA policies and federal program changes through required training and regular internal updates.</li></ul> at Upslope Advisors

• Victoria Adeyinka-MacauleyVictoria Adeyinka-Macauley

  <ul> <li>Provided one-to-one home care nursing support for children with complex needs.</li> <li>Administered medications, managed epilepsy, and performed PEG feeding according to care plans.</li> <li>Monitored patient vital signs and escalated issues as necessary.</li> <li>Authored comprehensive reports to document patient progress and interventions.</li> <li>Advocated for the client's needs to secure necessary support services.</li> <li>Collaborated with team members to effectively manage client care requirements.</li> </ul> at Bluebird Care<ul> <li>Provided one-to-one home care nursing support for children with complex needs.</li> <li>Administered medications, managed epilepsy, and performed PEG feeding according to care plans.</li> <li>Monitored patient vital signs and escalated issues as necessary.</li> <li>Authored comprehensive reports to document patient progress and interventions.</li> <li>Advocated for the client's needs to secure necessary support services.</li> <li>Collaborated with team members to effectively manage client care requirements.</li> </ul> at Bluebird Care