Josh Brockton
Kelowna,BC
Summary
Dedicated recreational protective service worker with proven ability to respond to emergency situations swiftly and appropriately. Safety-conscious professional with positive attitude and great problem-solving skills. Assesses and evaluates risks to keep everyone safe.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lifeguard 2
Audrey Moore Rec Center
12.2023 - 08.2024
- Supervised and managed a team of lifeguards, ensuring their adherence to safety protocols
- Monitored pool activities to ensure safety and prevent accidents or injuries
- Maintained cleanliness and hygiene of the facility, including the pool area
- Conducted routine inspections of safety equipment and pool facilities
- Provided first aid and emergency response as needed, demonstrating strong decision-making skills
- Ensured a welcoming environment for all guests, enhancing customer satisfaction
- Gained leadership skills and experience in managing teams effectively
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
Customer Service Representative
Domino's Pizza
10.2022 - 11.2023
- Managed customer orders efficiently and accurately via phone and in-person
- Provided exceptional customer service, addressing inquiries and resolving complaints
- Handled cash transactions and maintained accurate cash drawer balances
- Assisted in food preparation and ensured compliance with health and safety regulations
- Developed strong communication and interpersonal skills through regular customer interaction
- Gained experience in multitasking and time management in a fast-paced environment
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Cross-trained and backed up other customer service managers.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
Lake Braddock Secondary School
Burke, VA06-2024
Skills
- Customer Service
- Time Management
- Strong communicator
- Safety & Hygiene
- Problem Solving
- Multitasking
- Lifeguard certification
- Leadership Qualities
Certification
- CPR/AED Certification
- First Aid Certification
- Virginia Driver's License
Timeline
Lifeguard 2
Audrey Moore Rec Center
12.2023 - 08.2024
Customer Service Representative
Domino's Pizza
10.2022 - 11.2023
- CPR/AED Certification
- First Aid Certification
- Virginia Driver's License
High School Diploma -
Lake Braddock Secondary School
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