Summary
Overview
Work History
Education
Skills
Languages
Timeline
Intern

Josh Bona

Dartmouth,NS

Summary

Adept at fostering positive customer engagements and enhancing team efficiency, my tenure at Sobeys honed my adaptability and problem-solving skills. I excel in creating loyalty through exceptional service, evidenced by a track record of improving customer satisfaction. My expertise extends to maintaining safety and cleanliness standards, underpinning my professional demeanor and commitment to continuous improvement.

Overview

2
2
years of professional experience

Work History

Front End Team Member

Sobeys
08.2024 - Current
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Prioritized helping customers over completing other routine tasks in store.

Bus Monitor

First Student Transportation
11.2023 - Current
  • Assisted driver in monitoring and managing student behaviors to promote safety.
  • Collaborated with school staff to develop personalized plans for students requiring additional assistance during transportation.
  • Partnered with bus drivers to create a welcoming environment for students entering the vehicle each morning.
  • Contributed to the development of effective emergency evacuation procedures, prioritizing student safety in crisis situations.
  • Increased accessibility for wheelchair users by operating specialized equipment when needed, facilitating smooth boarding processes for all passengers.
  • Detailed factors such as weather, incidents, and aid rendered in daily reports to management.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Responded to medical crises and behavioral problems to maintain safe travel.
  • Kept student personal and medical information in strictest confidence.
  • Collaborated and communicated with school personnel, students and parents to maintain positive relationships.
  • Promoted a positive atmosphere on the bus through consistent enforcement of rules and respectful interactions with students.
  • Assisted students in navigating difficult social situations on the bus, promoting healthy relationships among peers.
  • Ensured timely arrival at designated stops by closely following established schedules and routes.
  • Supported special needs students with individualized care, fostering an inclusive environment.
  • Reduced instances of bullying by actively observing student interactions and intervening when necessary.

Sanitation Worker

Regroup
09.2022 - 09.2023
  • Collected, sorted, and disposed of garbage and recycling from production work areas.
  • Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.
  • Upheld strict cleanliness standards by closely adhering to company policies, municipal codes, and industry regulations regarding sanitation practices.
  • Worked with team members from multiple departments to maintain strict cleanliness standards.
  • Ensured public safety by removing hazardous materials and reporting potentially dangerous situations to supervisors.
  • Reduced waste accumulation by promptly collecting and disposing of trash from designated areas.
  • Assisted in basic maintenance and repair of cleaning equipment to reduce downtime.
  • Ensured proper disposal procedures by carefully handling hazardous materials according to established protocols.
  • Improved recycling rates by diligently sorting materials according to guidelines and regulations.
  • Upheld high standards of cleanliness in public recreation areas, making them more inviting to community.
  • Streamlined waste collection routes for better efficiency, planning and adjusting schedules based on community needs.
  • Maintained cleanliness of urban areas, contributing to more aesthetically pleasing environment for residents and visitors.
  • Strengthened community relations, addressing residents' concerns and feedback regarding sanitation services.
  • Reduced risk of pest infestations with thorough and timely removal of refuse from residential and commercial areas.
  • Boosted recycling rates, educating public on proper segregation of recyclables from non-recyclable waste.
  • Increased service reliability, ensuring consistent and punctual waste collection across assigned areas.
  • Improved community satisfaction, conducting daily inspections and cleanings of public spaces.
  • Played key role in seasonal cleaning campaigns, addressing specific challenges such as leaf removal and snow clearance.
  • Enhanced public health by rigorously following sanitation protocols during waste collection.
  • Utilized proper protective gear while handling materials.
  • Disposed of hazardous materials in appropriate manner.
  • Operated lift gate and other devices properly to safely unload materials.
  • Collected refuse and recyclable materials from residential and commercial buildings.
  • Identified different types of materials to place into correct containers.
  • Unloaded refuse and recyclable materials from the collection truck onto the appropriate containers.
  • Adhered to local, state and federal regulations pertaining to refuse and recyclable collection.

Warehouse Worker

Souls Harbour Rescue Mission
06.2022 - 09.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.
  • Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
  • Optimized storage space, rearranging items to better utilize available square footage.
  • Enhanced physical inventory counts, participating in semi-annual audits to verify stock levels.
  • Boosted team morale and productivity by leading morning briefings and setting clear daily objectives.
  • Enhanced order fulfillment accuracy, double-checking each order against its picking list.
  • Reduced waste, implementing recycling procedures for packaging materials.
  • Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
  • Maintained clean, orderly work environment free of hazards.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.

Education

Diploma -

Dartmouth High School
Dartmouth, NS
06.2021

Skills

  • Adaptability to Change
  • Teamwork and Collaboration
  • Friendly and Helpful
  • Customer Service
  • Problem-Solving
  • Reliable and Responsible
  • Customer Assistance
  • Multitasking Abilities
  • Adaptable and Flexible
  • Team Cooperation
  • Organizational Skills
  • Creative Thinking
  • Effective Communication
  • Adaptability and Flexibility
  • Positive Customer Engagement
  • Decision-Making
  • Goal-Driven
  • Relationship Building
  • Excellent Written and Verbal Communication
  • Organization
  • Task Prioritization
  • Safety and Cleanliness Standards
  • Building Customer Loyalty
  • Product Knowledge
  • Interpersonal Skills
  • Analytical Thinking
  • Conflict Resolution
  • Goal Setting
  • Complaint Handling
  • Professionalism
  • Basic Mathematics
  • Time management abilities
  • Ability to Lift 40 pounds
  • Continuous Improvement
  • Adaptability
  • Customer Retention
  • Customer Needs Assessment
  • Telephone Etiquette
  • Merchandising and Display
  • Professional Demeanor

Languages

English
Native or Bilingual
Chinese (Mandarin)
Elementary

Timeline

Front End Team Member

Sobeys
08.2024 - Current

Bus Monitor

First Student Transportation
11.2023 - Current

Sanitation Worker

Regroup
09.2022 - 09.2023

Warehouse Worker

Souls Harbour Rescue Mission
06.2022 - 09.2022

Diploma -

Dartmouth High School

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Josh Bona