Summary
Overview
Work History
Education
Skills
Websites
Languages
Quote
Work Availability
Timeline
Community Work
Hobbies
SalesManager
Josh Bliss

Josh Bliss

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

14
14
years of professional experience

Work History

Area Retail Manager

Evo
05.2022 - 06.2023
  • Oversaw 7 distinct locations, including one distribution center and six retail locations.
  • Full-cycle recruitment and succession planning for all 7 locations.
  • Worked closely with buyers to anticipate seasonal needs and trends and ensured a consistent customer experience across all locations.
  • Managed all in-bound and out-bound freight, managed inventory consistency throughout all locations.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Compiled and analyzed data to determine approaches to improve sales and performance.

Store Manager

The Home Depot
06.2015 - 05.2022
  • Achieved and exceeded sales goals consistently, increasing sales from $15 million in 2015 to $27 million in 2020.
  • Consistently delivered district-leading LTSA results, resulting in the #1 spot for 2020 in Western Canada.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed a diverse team of store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Operations Manager

The Home Depot
10.2014 - 06.2015
  • Oversaw whole store operational performance, including in-bound and out-bound freight, cashier metrics, health & safety and WCB processes, and merchandising and promotional execution.
  • Developed and maintained relationships with external vendors and suppliers.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
  • Monitored key performance metrics to identify areas for improvement.

Assistant Manager

The Home Depot
05.2009 - 10.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

No Degree - Difficult Conversations

Royal Roads University
Victoria, BC

No Degree - Leveraging Your Leadership Strengths

Royal Roads University
Victoria, BC

Skills

  • Coaching and Mentoring
  • Retail Operations
  • Sales Team Leadership
  • Inventory Management
  • Team Building
  • Sales Metrics Analysis
  • Promotional Planning
  • Employee Performance Management
  • Critical Thinking
  • Driven Work Ethic
  • Management

Languages

English
Native or Bilingual

Quote

Opportunities Don't happen.You create them.
Chris Grosser

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Area Retail Manager

Evo
05.2022 - 06.2023

Store Manager

The Home Depot
06.2015 - 05.2022

Operations Manager

The Home Depot
10.2014 - 06.2015

Assistant Manager

The Home Depot
05.2009 - 10.2014

No Degree - Difficult Conversations

Royal Roads University

No Degree - Leveraging Your Leadership Strengths

Royal Roads University

Community Work

Being a positive influence in my community has always been important to me. While with Evo, I worked with Zero Ceiling, a non-profit working to help end youth homelessness. As a district leader, I worked towards driving awareness of an Evo benefit – Volunteer Paid Time-Off, and encouraged all team members to take advantage and volunteer in the community. During my time with Home Depot, I was the District Team Depot Captain, which helps to support the districts volunteer projects, which range from volunteering with local schools and soup kitchens, to working with Habitat for Humanity and The Great Canadian Shoreline Clean-Up.

Hobbies

I have been downhill skiing for my entire life. Nothing excites me more then a beautiful morning on the hill after a dumping of fresh snow, and I am excited to teach my young children all about the sport, as my dad taught me. I have skied all over Alberta, and many parts of BC and Washington State, with aspirations to ski in Colorado, Chile, and Japan. My belief is that you work hard, and play harder!

Josh Bliss