Josh Benson
Ottawa,ON
Summary
While currently in my fourth year of political studies at Queen’s University, I am actively looking for employment opportunities relating to my field of study. For the last several years I have largely worked in retail/sales and have subsequently developed an aptitude for customer relations in the pursuit of customer satisfaction and continued business beyond the initial sale. I welcome the opportunity to collaborate with new people, as I believe networking is paramount as I create new connections across various fields. I am both reliable and innovative, and I bring a degree of leadership and comradery to any team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Under Armour
Stittsville, ON
06.2023 - 09.2023
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Tracked sales performance metrics and worked with fellow sales team members to achieve group targets.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Assessed customer needs to provide assistance and information on product features.
- Processed transactions using a point-of-sale system.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Sales Associate
Sepp’s Skis & Snowboards
Kingston, ON
10.2022 - 04.2023
- Responsible for recommending appropriate. skiing/snowboarding equipment based on clients’ abilities and intended use.
- Responsible for providing customer service to clients with any skiing/snowboarding related inquiries or service needs.
- Developed key customer relationships to increase sales.
- Performed general cashier duties.
- Managed contracts for rental equipment and contracts for equipment maintenance/repairs.
Sales Associate/Home Maintenance Technician
Student Works
Westboro-Gatineau, Stittsville-Kanata, Kingston, ON
05.2021 - 08.2022
- Independently responsible for closing estimates for outdoor home maintenance services; generated over $50k in total sales between May 2021 and August 2022.
- Involved in the complete life cycle of the service offering, including: Finding customers, closing sales, executing service delivery, and quality assurance.
- Gained extensive marketing experience.
- Gained labor experience as a member of the production team from July-August 2021.
- Gained organizational skills, having been responsible for calling and scheduling all clients as well as overall customer service.
- Worked primarily with French-speaking clients while working in Gatineau.
Alpine Ski Coach
Edelweiss, Les Sommets
Wakefield, QC
12.2019 - 03.2020
- Specialized in alpine ski race coaching and athlete development.
- Coached and instructed children between the ages of 7 and 13.
- Responsible for their skill development as well as overall safety.
- Responsible for evaluating skiing ability at different times throughout the ski season and communicating progress to parents.
- Responsible for handling behaviors within my designated coaching group.
Sales Associate
Kunstadt Sports
Stittsville, ON
09.2019 - 03.2020
- Specialized in ski/snowboard boot fitting.
- Responsible for assessing and recommending appropriate ski equipment based on clients’ abilities and intended use.
- Responsible for assembling product displays and restocking inventory.
- Gained valuable retail experience.
Front Store Employee
Shopper’s Drug Mart
Stittsville, ON
07.2018 - 12.2018
- Majority of time spent as cashier.
- Responsible for restocking and facing inventory.
- Responsible for collecting shopping carts and waste disposal.
- Developed early competencies in establishing customer relationships and rapport.
Education
Bachelor of Arts - Political Studies/Philosophy
Queen’s University
Kingston, ON12-2024
High School Diploma -
South Carleton High School
Richmond, ON06-2020
Skills
- Bilingual in English and French (DELF level B2 certified)
- Team Leadership and Collaboration
- Reporting and Communication
- Schedule Management
- Extensive Retail/Sales Experience
- Strong Analytic Skills
- Experience Working with Children
- Experience Working Alone and on a Team
- Willing to Work In-person and/or Remotely
Certification
- June 2020, received high school diploma upon graduating from South Carleton High School
- June 2020, DELF level B2 certification
- December 18th, 2017 “Entry Level Ski Coaching Certification, Canadian Ski Coach Federation” (program done through “Ski Québec Alpin” / Alpine Canada)
References
Available upon request.
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Sales Associate
Under Armour
06.2023 - 09.2023
Sales Associate
Sepp’s Skis & Snowboards
10.2022 - 04.2023
Sales Associate/Home Maintenance Technician
Student Works
05.2021 - 08.2022
Alpine Ski Coach
Edelweiss, Les Sommets
12.2019 - 03.2020
Sales Associate
Kunstadt Sports
09.2019 - 03.2020
Front Store Employee
Shopper’s Drug Mart
07.2018 - 12.2018
Bachelor of Arts - Political Studies/Philosophy
Queen’s University
High School Diploma -
South Carleton High School
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