Josh Articulo
Edmonton,Canada
Summary
Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Edmonton, AB
07.2024 - Current
- Delivered exceptional customer service in high-volume settings, fostering personal connections with every guest.
- Prioritized tasks during peak periods to maintain operational efficiency.
- Met tight deadlines with precision and attention to detail.
- Adapted swiftly to changing priorities such as rushes and new product launches.
- Initiated organization of tasks and delegated responsibilities when necessary.
- Supported onboarding of new team members to uphold company standards.
- Maintained equipment in optimal condition according to manufacturer's guidelines.
- Cultivated relationships with regular customers, anticipating needs and preferences.
Team Lead
Crumbl Cookies
03.2023 - 04.2024
- Worked and learned at multiple stations, as a baker, and did lots of multi-tasking.
- Communication skills, being able to communicate as a team, being watchful of all team members.
- Worked in a very fast environment, working under a certain time limit.
- Comfortable with using POS system.
- Crew trainer for different stations - Taking calls and fulfilling tasks with headsets/reception.
- Managing duties.
- Helped open first location in Canada.
Sales Associate
Kunitz Shoes
Edmonton, AB
07.2022 - 08.2022
- Managed outdoor and indoor sales operations independently, handling high customer volumes effectively.
- Provided exceptional customer service by addressing multiple requests simultaneously.
- Enhanced store organization through efficient cleaning and multitasking practices.
- Acquired substantial retail experience by assisting numerous customers with tailored solutions.
McDonald's
07.2021 - 03.2022
- Managed front counter operations, presenting orders to customers efficiently.
- Acquired experience in fast-paced environments, ensuring quality and consistency.
- Interacted with customers professionally, fostering a welcoming atmosphere.
- Mastered cash register operations and various payment methods for seamless transactions.
Education
Highschool -
Holy Trinity Highschool
Edmonton, Alberta01.2022
High School Diploma -
Austin O'Brien
Edmonton, AB01.2020
University of Alberta
Edmonton, ABSkills
- Sociable and friendly
- Organised
- Focus oriented
- Patient and understanding
- Time management
- Proficient with technology
- Experienced with social media
- Composed in daunting situations
- Fast and efficient
- Excellent teamwork and collaboration
- Sales and business awareness
- Problem-solving solutions
- Basic Tagalog skills
- Excellent English speaking
Certification
- Food Safety Certification
- First Aid certified
Volunteer Experience
- Hope City Church, Helped families with children with several tasks, including registering families in our computer systems and program lists, encouraging kids and teenagers to engage in Sunday school lesson plans, as well as volunteering an extra hand with various church extracurriculars.
- Graduation Committee - Holy Trinity High School, Worked in the graduation committee, doing various tasks to plan out the class of 22's graduation banquet and ceremony. Constant advertisements and details for the graduation class, such as upcoming events, fundraisers, and how the student body can help make graduation commemorative for the class of 2022., Gained experience in talking in large crowds and planning large scale events., Helped set up a fundraiser, sending out orders, in a high volume., Filed over three hundred folders, correcting certain files, organizing certificates and orders.
Academics
Honour roll from junior high to final year of high school
Timeline
Barista
Starbucks
07.2024 - Current
Team Lead
Crumbl Cookies
03.2023 - 04.2024
Sales Associate
Kunitz Shoes
07.2022 - 08.2022
McDonald's
07.2021 - 03.2022
Highschool -
Holy Trinity Highschool
High School Diploma -
Austin O'Brien
University of Alberta