Josh Alcantara

Responsibilities:

• Manage the Deli Department in accordance with the company policies, procedures, programs, merchandising standards and overall expectations.
• Provide feedback to Centre Manager/Assistant Centre Manager and Deli Operations Director regarding recommendations for continued improvement of operation.
• Develop and administer action plans to achieve desired results of business plan.
• Demonstrate and provide leadership that creates a team environment within the centre.
• Provide leadership and direction in the development and achievement of financial results and store budget objectives in the areas of sales, margins, expenses, profits, EHP and inventory turns in relation to overall business plan.
• Responsible to assist centres adherence to government regulations in the areas of price integrity, labeling, sanitation and food and safety.
• Network and communicate professionally with suppliers
• Maintain customer service standards tracking, monitoring and follow-up of customer comments and complaints in a timely efficient manner.
• Provide leadership and direction while upholding confidentiality in the areas of employee relations, performance management, security, union contract compliance, administration of policy and procedures and WCB claims.
• Coach, mentor and develop Team Members, including overseeing onboarding and providing career development planning and opportunities.
• Coordinate yearly performance work plans.
• Performs or assists with the year-end performance reviews and development action plan.

• Leads & provides direction to team member on the tasks on hand to achieve the departments goals
• Orders stocks using EOS machine & by email, actively involve in counting during inventory
• Continuously trains & coach team members
• Provides excellent customer service by greeting customers, slicing meat or cheese & making sure they got what they needed
• Check, count, sort & unpack deliveries received by store
• Price products / items using stickers according to price list
• Stock shelves & display areas. Keep stock clean and in order
• Prepares specialty salad, side dishes & other food products
• Completing sales through the cash register
• Ensures that food safety procedures are followed at all times
• Proficient in Profit & Loss statement analysis, uses the numbers to increase sales & revenue while managing costs & expenses

• Actively analyzes the stores' overall performance & ensures the profitability of the store.
• Completes store operational requirements by checking & following up maintenance issues.
• Maintains store staff by recruiting, selecting, training employees. Continuously coach staff to achieve excellent customers service thus results to more sales.
• Protects employees & customers by providing a safe and clean store environment.
• Ensures that health & safety policies are in place & implemented
• Maintains operations by initiating, coordinating & implementing program, employee policies & procedures

• Responsible for the overall profitability of the restaurant & forecast revenues
• Prepares budgets & manages finances including maintaining records of costs & payments made to suppliers, balancing daily cash received with records of sales
• Proficient in Profit & Loss statement analysis
• Uses the P and L report to make action plans & implement it to increase sales & revenue, while managing the costs and expenses incurred
• Adept in manpower planning & utilization.
• Oversee the proper time keeping & payroll of staff
• Recruit, train new employees, maintains employment records
• Ensures promo materials are in place to help drive more sales & increase customer count.
• Manages the general operations of the restaurant to ensure health & safety regulations are met
• Schedule maintenance repairs in line with the stores' budget

• Responsible for manpower hiring, planning & utilization
• Assist the team to achieve the overall profitability of the restaurant
• Initiates plans to keep employees motivated e.g. reward recognition programs
• Document & discipline staff for infractions committed
• Recruit, train new employees, maintains employment records
• Key responsible area is to ensure the store have enough highly trained staff to deliver excellent customer service.

• Achieves shift targets in sales, quality & profitability
• Monitors & maximizes manpower productivity & performance
• Leads staff during shift to achieve the highest level of customer service in FSC (Food, Service, Cleanliness & Condition)
• Interacts with customers & attends to their needs
• Responsible for efficient completion of all assigned administrative duties
• Handles novelty items (kiddie toys) inventory

• Ensure implementation of cash control system particularly those involving cash handling & vault security
• Over-all store fund custodian
• Responsible for the proper handling of the store's funds which includes but not limited to the following Master Change Fund (MCF), Drawer Box Fund (DBF), Petty Cash Fund (PCF)
• Key person incharge for the implementation of LCMS, payment & payroll processing and other store administrative functions