JOSETTE KOUYOMJIAN
Bakersfield
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
9
9
years of professional experience
Work History
Concept and Development of The Number46 Style Box Subscription
Number46 Styling
01.2019 - Current
Customer Service Representative
FIGS
01.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Stylists Success Specialist
GLAMHIVE
04.2019 - 07.2019
- Create a virtual training program for startup
- Host virtual stylist training through Zoom
- Maintain weekly training calendar
- Offer continued training as needed to support stylists using the platform
Store Manager
Michael Kors
08.2015 - 07.2019
- Strong business acumen
- Analyze sales reports and data to determine the needs of the business
- Strategize and set individual sales goals for staff to meet store goals
- Coach customer service focus and build a client base through effective outreach and retention
- Operations and Loss Prevention
- Merchandising and Visual Standards
- Human Resources – Recruit, Train, and Coach Staff
- District Lead for Company recruiting software
- Workday Software
- Work with Corporate partners in upholding Company Policy and Procedures
- District lead
- Prepare and present the newest selling tools on a weekly district call to14+ Store Managers
- Analyzed sales data for strategic planning and resource allocation.
- Resolved customer complaints for improved store reputation and loyalty.
- Analyzed sales trends to adjust inventory orders for improved turnover.
Education
English Literature
California State University Bakersfield
01.2014
Merchandise Marketing and Product Development
The Fashion Institute of Design and Merchandising
09.1999
Skills
- Customer care
- Visual design
- Leadership
- Coaching
- Problem-solving
- Time management
- Attention to detail
- Active listening
- Verbal and written communication
Languages
French
Elementary
Interests
- Cooking
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- I enjoy helping others and giving back to the community
- Fashion and Style
- Growing herbs, vegetables, or fruits in home gardens
Timeline
Customer Service Representative
FIGS
01.2023 - 03.2024
Stylists Success Specialist
GLAMHIVE
04.2019 - 07.2019
Concept and Development of The Number46 Style Box Subscription
Number46 Styling
01.2019 - Current
Store Manager
Michael Kors
08.2015 - 07.2019
Merchandise Marketing and Product Development
The Fashion Institute of Design and Merchandising
English Literature
California State University Bakersfield
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