Jose Rodrigo Salgado Reyes
Montreal,QC
Summary
Customer-focused Maitre D' with many years of experience building fine dining restaurant environments that delight guests and foster loyalty. Detail-oriented and observant leader with exceptional communication skills and proven history of developing and retaining engaged and proficient team members. Driven to stay ahead of restaurant trends and offer superior service for guests and restaurant management.
Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
12
12
years of professional experience
Work History
Maitre D'
plaza managment group
Montreal, Quebec
11.2019 - Current
- Supervised employees during shift changes to ensure closing tasks were completed properly.
- Assisted with training new maitre d' staff members on proper protocols and procedures.
- Monitored guest satisfaction levels through direct interaction during meal times.
- Provided seating arrangements for guests according to their needs and preferences.
- Served as liaison between front-of-house staff and management team for communication purposes.
- Organized special events such as wine tastings or holiday themed dinners.
- Created seating charts for large groups or private events.
- Recognized VIP customers upon arrival and provided them with personalized attention throughout their visit.
- Coordinated with kitchen staff to ensure food was served in a timely fashion.
- Remembered repeat customers by name and preferences, delivered small touches of familiarity to dining experience and greeted customers upon arrival.
- Addressed and resolved customer concerns attentively and acted tactfully and with goodwill to transform potentially negative situations into demonstrations of exceptional customer service.
- Organized catering services by selecting menu items, negotiating prices, ordering food and beverages, setting up buffet areas.
Call Center Representative
Experiencias Xcaret Parques S.A.PI de C.V
Cancun, Mexico
06.2017 - 07.2019
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Maintained records of customer interactions, transactions, comments and complaints.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Performed outbound calling campaigns to promote new products or services.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Made outbound sales calls to potential customers to promote products and services.
Sales Representative
Olympus tours
Cancun, Mexico
12.2014 - 06.2017
- Provided technical support for customers using the company's products or services.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Performed market research to identify potential sales opportunities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Analyzed market trends to identify potential sales opportunities.
- Analyzed customer feedback to improve products and services.
- Negotiated pricing contracts with customers to maximize profits.
Sales Representative
Amstar DGT Cancún S.A de C.V
Cancun, Quintana Roo
03.2013 - 06.2013
- Provided technical support for customers using the company's products or services.
- Generated new sales leads through cold calling and networking activities.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Performed market research to identify potential sales opportunities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Negotiated pricing contracts with customers to maximize profits.
Education
GED -
Escuela Mexicana De Turismo
Mexico07-2018
Skills
- Event coordination
- Seating arrangements
- Guest relations
- Conflict resolution
- Food safety awareness
- Problem solving
- Front-of-house display creation
- Hospitality and accommodation
- Food production
- Detail-oriented
- Effective multitasking
- Customer service expertise
- Bar terminology
- Buffet setup and takedown
- Call management
- Sales techniques
- Technical support
- Database management
- Team collaboration
- Call controlling
- Call documentation skills
Languages
English
Professional
Spanish
Full Professional
French
Elementary
Accomplishments
Multiple congratulations and positive reviews about my work working under Plaza du Parc at google reviews
Timeline
Maitre D'
plaza managment group
11.2019 - Current
Call Center Representative
Experiencias Xcaret Parques S.A.PI de C.V
06.2017 - 07.2019
Sales Representative
Olympus tours
12.2014 - 06.2017
Sales Representative
Amstar DGT Cancún S.A de C.V
03.2013 - 06.2013
GED -
Escuela Mexicana De Turismo
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