JOSE ROBERTO ISLAS TELICH
Ottawa,ON
Summary
Highly organized and proactive Executive Assistant with 8+ years of experience supporting C-level executives in fast-paced environments, including the hospitality industry.
Proven ability to manage complex calendars across multiple time zones, meticulously handle logistics for meetings and events, arrange domestic and international travel, and provide discreet administrative support.
Adept at anticipating needs, prioritizing tasks, and working independently to ensure smooth running of operations. Thrives in collaborative settings and possesses excellent communication and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Head of Tourism Promotion Section
Embassy of Mexico to Canada
04.2019 - 01.2024
- Managed Ambassador's calendar, prioritizing and resolving conflicts across multiple time zones
- Coordinated meetings and events, compiling and distributing materials, taking minutes, and ensuring smooth execution
- Streamlined travel arrangements for Ambassador and delegation, including visa applications, itineraries, and logistics
- Served as primary point of contact for internal and external inquiries related to the Ambassador
- Successfully increased Canadian tourism to Mexico by 15% through targeted promotional campaigns.
Head of Administration and Personal Assistant to the Ambassador
Permanent Representation of Mexico to the United Nations
11.2017 - 04.2019
- Managed budget and implemented accounting procedures according to established regulations
- Oversaw hiring and personnel management, including annual reviews, promotions, and rotations
- Organized and prepared all administrative requirements for Presidential and VIP visits, managing personnel, contracts, and logistics
- Demonstrated exceptional discretion and confidentiality in handling sensitive information.
Personal Assistant to Ambassador and Head of Protocol
Permanent Representation of Mexico to the United Nations
02.2016 - 12.2016
- Managed Ambassador's office, coordinating and distributing classified and non-classified material
- Organized and coordinated diplomatic and official events, from intimate dinners to National Day celebrations with 600+ guests
- Managed guest lists, ensured high standards of service, and prepared correspondence in English and Spanish
- Demonstrated proficiency in handling travel arrangements, budgets, and protocol matters.
Personal Assistant to Ambassador
Embassy of Mexico to the European Union
03.2014 - 02.2016
- Served as Ambassador's key support, managing calendar, correspondence, and travel arrangements
- Coordinated visits of government officials and EU parliamentarians, managing logistics and requirements.
- Fluently handled communication and protocol matters in English, French, and Spanish.
Service Manager
Intercontinental Beijing Financial Street Hotel
09.2011 - 02.2014
- Serving as Assistant Director in Food and Beverage Department, exceeding monthly objectives and ensuring customer satisfaction
- Training staff to comply with serving standards and benchmarks
- Attend complaints and reports of foreign customers, problem-solving in general
- Three times MC at the annual 'Cuisine for Charity' event with 17 participating hotels, over 500 guests, raising over 400,000 RMB annually for rural schools.
Education
Double Bachelor's Degree in Hotel and Tourism Management - Tourism And Hotel Management
Université De Perpignan
France 01.2010
EURHODIP/Leading Hotel Schools in Europe - Hotel Management
European Master Degree in Hotel Management
Nimes, France2011
Tourism And Hotel Management
Institut D'Hotellerie Internationale Vatel
Nimes, FranceHigh School Diploma -
LICEO FRANCO MEXICANO (MEXICO CITY)
Mexico CitySkills
- Problem-Solving
- Time Management
- Discretion
- Organized
- Public Speaking
- Customer Relations
- Task Prioritization
- Cultural Awareness
- Decision-Making
- Calm Under Pressure
Languages
Spanish (Native)
Native or Bilingual
English (Fluent)
Full Professional
French (Fluent)
Full Professional
Portuguese (Fluent)
Full Professional
Italian (Good Knowledge)
Professional Working
Mandarin Chinese (Oral, functional)
Limited Working
Timeline
Head of Tourism Promotion Section
Embassy of Mexico to Canada
04.2019 - 01.2024
Head of Administration and Personal Assistant to the Ambassador
Permanent Representation of Mexico to the United Nations
11.2017 - 04.2019
Personal Assistant to Ambassador and Head of Protocol
Permanent Representation of Mexico to the United Nations
02.2016 - 12.2016
Personal Assistant to Ambassador
Embassy of Mexico to the European Union
03.2014 - 02.2016
Service Manager
Intercontinental Beijing Financial Street Hotel
09.2011 - 02.2014
Double Bachelor's Degree in Hotel and Tourism Management - Tourism And Hotel Management
Université De Perpignan
EURHODIP/Leading Hotel Schools in Europe - Hotel Management
European Master Degree in Hotel Management
Tourism And Hotel Management
Institut D'Hotellerie Internationale Vatel
High School Diploma -
LICEO FRANCO MEXICANO (MEXICO CITY)