JOSEPH NATHAN MPOYI

‭● Led triage and investigation of 100+ incidents, escalating high-severity cases with detailed analysis and IOCs.

● ‭Enhanced incident detection accuracy by refining ELK correlation rules, resulting in a 30% reduction in false positives..

● Conducted forensic log analysis on Microsoft environments to identify credential abuse and brute-force attempts.

● Investigated endpoint alerts, isolating malware-infected systems, collecting artifacts, and supporting post-incident remediation.

● Performed Active Directory access reviews, uncovering misconfigurations that reduced account compromise risk by 20%.

‭● Partnered with IT teams to apply security patches and resolve misconfigurations, strengthening security posture.

● Work closely with the Quebec administration to manage‬‭ sales orders for over‬‭ 500‬‭ sites‬.

● Interact with customers via emails, and phone to process‬‭ 20-30 orders daily‬‭.

● Handled order discrepancies, shipment tracking, and client requests with professionalism, improving resolution time and client satisfaction.

● Managed sales with a yearly target of‬‭ $50.000‬‭ through‬‭ strategic product promotion and‬ ‭ customer engagement.‬

● Collaborated with operations, finance, and logistics teams to resolve delivery challenges and improve workflow efficiency.

● ‬‭Provided front-line bilingual customer support via phone, email, and live chat, troubleshooting.

and resolving client issues efficiently.

● Support HR operations for a workforce of over‬‭ 10,000‬‭ employees‬.

● Maintain employee records, overseeing compensation, progression,‬‭ terminations, and employee data updates.‬

● ‬‭Coordinate onboarding processes, including creating job requisitions and ensuring timely access‬ ‭ setups for new hires.

● Monitored HR activity metrics and provided reports to management for performance tracking and decision-making.