J. JOSEPH PRINCE
Toronto,ON
Summary
HR & Operations professional with 14 years of extensive experience in Human Resources Management, Operational Management and administration. Handled results driven projects with exceptional communication and people management skills. Detail-focused personnel team worker experienced in maintaining records, assisting with new hire onboarding, and answering questions. Versed in entitlements and compensation for industry professionals. Organized and proactive with skills in multitasking and time management. Skilled with background in human resources and administrative support. Reliable in handling diverse assignments and adapting quickly to different demands. Offers excellent writing abilities and dependable personality.
Overview
18
18
years of professional experience
Work History
Operations Manager & HR
qubeta services Pvt Ltd
05.2010 - Current
- Handling investigation cases and 600 staffs Day to day responsibility on HR and operations requirements including financial accounting and reporting, legal, tax and IT
- Oversight of finance, human resource management, procurement, administration and support to the project
- Develop, maintain and analyse financial information and documentation for use in resource management, including monitoring expenses
- Projecting the periodic cost analysis of the team against the revenue generated Vs seat cost
- Responsible for the annual costing/budgeting projections of resources by implementing a robust succession plan for all the positions aligned with the client's annual recruiting plan
- Accountable for overall client profitability, payroll management, billings, and invoice processing of the Indian staffing business
- Oversee all payments issued under the project (including those made to vendors, grantees, consultants, subcontractors, and staff) and ensure that they are issued in compliance that are in line with the project budget
- Ensure proper segregation of duties on all authorized financial transactions
- Record all financial transactions in QuickBooks and ensures accurate bookkeeping with proper supporting documentation
- Take a lead in preparing the annual project budget that aligns with project workplan activities
- Routinely prepare financial projections (including accrued and projected costs) with the project team in order to ensure that project expenses are in line with the budget and provide accurate forecasts
- Manage payroll administration, including appropriate deductions as required under relevant labour laws and policies
- Manage the monthly financial close each month, according to protocols
- Oversee the preparation and submission of monthly financial statements, including expenses, receivables, and reconciliations of bank accounts
- Takes a lead in preparing the annual project budget that aligns with project workplan activities
- Routinely monitors and follows up on any outstanding advances and ensures that they are appropriately liquidated within a timely manner.
Manager
Group-1 Security Services Pvt Ltd
04.2007 - 04.2010
- Handle a 250 members team of security staffs with various grades and tower
- Resourceful at maintaining relationship with clients to achieve quality product and service norms by resolving the service-related issues
- Responsible for managing the attrition and implement swift refill strategies in the team
- Monitor the day-to-day commercial performance of each account within the portfolio Responsible for handling management teams and marketing team for new scope expansion of business
- Analyze and determine the staff recruitments and skill sets during the project cycle and drive appropriate hiring
- Define and prepare different process documents for standardization/industrialization of process
- Initiate and coordinate the training session with client and the trainees
- Supervising, organizing, motivating, and leading the team to ensure timely and accurate completion of work
- Manage and monitor performance of office petty cash system
- Provide training and guidance to field officers
- Proactively monitor industry trends, identify areas of opportunities and seek feedback to facilitate improvements in increasing scope of services, operations efficiency and customer satisfaction
- Draft and prepare routine correspondences, memos and presentations
- Manage the flow of Information and monitoring/following-up on outstanding issues and deadlines.
Customer Support Executive
Aviva Life Insurance
04.2006 - 04.2007
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Provided personalized support to customers by understanding their unique needs and preferences.
- Proactively identified potential issues by analyzing trends in customer feedback, leading to improvements in product offerings and user experience.
- Built strong relationships with field operations team to support business development opportunities and improve service.
Education
Human Resource Management
IEC UNIVERSITY
CHENNAI,INDIA08.2018
LOYOLA COLLEGE
06.2006
Skills
- Deliver timely results for clients
- Decisive, energetic, focused team player
- Proven problem solving and analytical skills
- Innovative, positive attitude, enthusiastic, proactive & assertive
- Excellent presentation and negotiation skills
- Consistently maintain a professional appearance and attitude
- Exceptional ability to work with sales professionals
Languages
English
Professional Working
French
Elementary
Hindi
Limited Working
Malayalam
Elementary
Tamil
Professional Working
TRAVELLING
On travel experience include adaptability, cross-cultural communication, problem-solving, resilience, language proficiency, or even project management if you organized or planned any aspects of my travels.i explore the new place,new people ,new surroundings.
Timeline
Operations Manager & HR
qubeta services Pvt Ltd
05.2010 - Current
Manager
Group-1 Security Services Pvt Ltd
04.2007 - 04.2010
Customer Support Executive
Aviva Life Insurance
04.2006 - 04.2007
Human Resource Management
IEC UNIVERSITY
LOYOLA COLLEGE
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