JOSEPHINE UWEH
Brampton,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cashier position. Ready to help team in maintaining customer satisfaction and contribute to company success and achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Thelemex Productions
07.2022 - 08.2023
- Managed large amounts of inbound and outbound calls in timely manner
- Identified and handled clients' needs, clarify information and provided solutions
- Provided information about products and services, took orders and responded to clients' complaints
- Improved customer satisfaction by providing effective solutions to problems
- Promoted client's loyalty by educating them about company's products and services
- Maintained sustainable client-based relationships by listening to client's complaints and frustrations and providing effective solutions
- Identified and escalated issues to supervisors.
Retail Sales Agent
MO Clothing And Accessories
04.2021 - 06.2022
- Gained operational knowledge and assisted when orders were made.
- Processed payments with accuracy and efficiency.
- Scanned merchandise and bagged customer purchases for different items.
- Performed operational duties and staff support tasks.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Made sure customer orders were ready for client's delivery and pickup.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Checked pricing, scanned items, applied discounts, and printed receipts for customer purchases.
Sales Representative
Ihesie Natural Health Services
11.2018 - 03.2021
- Sorted out products for customer delivery to various locations
- Provided product and service information to customers
- Prepared and tracked purchase orders and invoices
- Ensured supply management with reports on client needs and interests
- Monitored products and raw materials inventory.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
Bachelor of Science - Agribusiness And Management
Micheal Okpara University of Agriculture
Abia State, NigeriaHigh School Diploma -
Royal Crown Comprehensive High School
Lagos, NigeriaProficiency in Information Systems Management
Aptech Computer Education, ACE - ALAGBOLE -1
Lagos, NigeriaSkills
- Strong customer service skills
- Excellent verbal and written communication skills
- Patience
- Reliable
- Tech Savvy
- Ability to remain calm in difficult situations
- Strong team player and problem solver
- Organized
- Punctual
- Ability to thrive in fast-paced, ever-changing environment
- Flexible with work hours
- Data Entry
- Store Maintenance
- Product Sales
- Order Processing
- Active Listening
- Customer Relations
- Critical Thinking
- Customer Service
Certification
ALISON, Customer Service Skills, 2023
References
Virinder Ratti
Brampton, Ontario
416-433-7534
Lilian Olotu
Brampton, Ontario
437-777-4120
Dike Innocentia
Lagos, Nigeria
dikeinnocentia@gmail.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Customer Service Representative
Thelemex Productions
07.2022 - 08.2023
Retail Sales Agent
MO Clothing And Accessories
04.2021 - 06.2022
Sales Representative
Ihesie Natural Health Services
11.2018 - 03.2021
Bachelor of Science - Agribusiness And Management
Micheal Okpara University of Agriculture
High School Diploma -
Royal Crown Comprehensive High School
Proficiency in Information Systems Management
Aptech Computer Education, ACE - ALAGBOLE -1
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