Josephine Wong
Hong Kong
Summary
A dynamic and driven professional possessing expertise in data analysis and project management, with excellent communication and language proficiency. Skilled in enhancing website user experience, facilitating effective communication between developers and clients in relation to IT products. Eager to thrive in a culturally diverse setting, adept at building strong relationships, and committed to achieving team objectives.
Overview
10
10
years of professional experience
Work History
Account Manager
DigiEasy Company Ltd
05.2023 - 09.2023
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Led product training, branding, and consumer awareness initiatives, driving revenue
- Educated clients on new products or services to increase customer engagement with brand.
Project Manager
DigiEasy Company Ltd
03.2022 - 05.2023
- Developed project management roadmap to define project objectives, timelines and milestones.
- Led and assisted technical projects by working with developers.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Monitored project performance to identify areas of improvement and make adjustments.
Marketing Data Analyst
DigiEasy Company Ltd
11.2021 - 03.2022
- Monitored user behavior and lead generation.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Devised data visualization dashboards to make complex data more accessible to stakeholders.
Project Associate (Part-time)
The Hong Kong Polytechnic University
03.2023 - Current
- Contributed to a dynamic research in validating data analytic techniques in the context of language and psychotherapy.
- Collaborated on experimental material development, aligning with project objectives.
- Ensured data accuracy and consistency by facilitating research material data cleansing.
Flight Attendant
Cathay Pacific Airways
01.2014 - 11.2021
- Delivered personalized service to passengers, building authentic connections and addressing their needs.
- Participated in workshops and training on customer service, conflict resolution tactics, and safety procedures to stay updated on new requirements
- Managed passenger conflicts and medical emergencies during flights
- Demonstrated proficiency in aircraft safety features and emergency equipment
- Collaborated with flight crew to ensure smooth and safe flights
Cantonese (Hong Kong) Language Specialist
Weblocalize
05.2020 - 07.2020
- Served as a Creative Language Specialist for Amazon Lex - Conversational AI and Chatbots, advancing chatbot interactions.
- Crafted diverse human responses for customer support scenarios, enriching chatbot interactions
- Maintained precision and quality through adherence to strict language guidelines.
- Implemented feedback-driven editing to uphold quality standards.
Student Assistant (Part-time)
The Hong Kong Polytechnic University
04.2014 - 06.2014
- Conducted literature reviews and gathered relevant information.
- Assisted in creating visual representations of research findings.
- Collaborated with the research team to analyze and interpret data.
- Supported researchers in various research-related tasks as needed.
- Helped maintain research documentation and records.
Education
Master of Arts - Linguistics (Language Acquisition & Bilingualism)
The Chinese University of Hong Kong
11.2020
Bachelor of Arts - Major in English Studies For The Professions
The Hong Kong Polytechnic University
Hong Kong10.2014
Bachelor of Arts - Minor in Japanese For Business Communication
The Hong Kong Polytechnic University
Hong Kong10.2014
Certificate in Spanish (Advanced) - Spanish Language
HKU SPACE
Hong Kong08.2021
Skills
- Project Management
- Consultative Sales Techniques
- Client Relations and Retention
- Digital Marketing Analytic
- Data Driven Digital Marketing
- SEO
- CRM
- Marketing Automation
- Office Technology
Accomplishments
- Supervised 8 website enhancement projects, resulting in improved website performance and user experience
- Oversaw 2 website development projects from end to end, ensuring timely and budgeted completion
- Managed 6 key accounts across diverse CRM platforms, including HubSpot, ActiveCampaign, and Zoho CRM, resulted in enhanced client engagement, and improved efficiency in lead generation and marketing automation.
- Managed 6 SEO projects, leading to a website traffic increase of 20-40%
- Conducted 7 professional training sessions on the utilization of various CRM and CMS platforms, resulting in enhanced customer satisfaction, and increased client retention and recommendations
- Managed 2 E-Commerce, overseeing digital marketing activities to boost brand awareness, elevate website traffic, and maximize conversion rates
Languages
Cantonese
Native language
Mandarin Chinese
Proficient
C2
English
Proficient
C2
Spanish
Intermediate
B1
Japanese
Intermediate
B1
Timeline
Account Manager
DigiEasy Company Ltd
05.2023 - 09.2023
Project Associate (Part-time)
The Hong Kong Polytechnic University
03.2023 - Current
Project Manager
DigiEasy Company Ltd
03.2022 - 05.2023
Marketing Data Analyst
DigiEasy Company Ltd
11.2021 - 03.2022
Cantonese (Hong Kong) Language Specialist
Weblocalize
05.2020 - 07.2020
Student Assistant (Part-time)
The Hong Kong Polytechnic University
04.2014 - 06.2014
Flight Attendant
Cathay Pacific Airways
01.2014 - 11.2021
Master of Arts - Linguistics (Language Acquisition & Bilingualism)
The Chinese University of Hong Kong
Bachelor of Arts - Major in English Studies For The Professions
The Hong Kong Polytechnic University
Bachelor of Arts - Minor in Japanese For Business Communication
The Hong Kong Polytechnic University
Certificate in Spanish (Advanced) - Spanish Language
HKU SPACE
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