Josephine Still-Nichols
Pleasant Hill
Summary
Dynamic professional leader with extensive expertise in managing daily operations and coordinating high-performing teams. Recognized for fostering effective collaboration and consistently delivering results in fast-paced environments. Highly adaptable with strong skills in problem-solving, conflict resolution, and optimizing workflow processes. Esteemed for reliability and a proactive approach to navigating shifting demands and challenges.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
11.2023 - Current
- Supervised shift operations, ensuring adherence to safety protocols and operational standards.
- Trained and mentored team members, fostering skill development and improving overall performance.
- Implemented process improvements, increasing workflow efficiency and reducing downtime.
- Coordinated daily schedules, optimizing staff allocation to meet production demands effectively.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Managed inventory control processes, ensuring accuracy in stock levels and minimizing discrepancies.
- Resolved conflicts promptly, maintaining a positive work environment and enhancing team morale.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Shipping and Receiving Lead
Outdoor Supply Hardware
08.2023 - 12.2025
- Oversaw daily shipping and receiving operations, ensuring timely processing of incoming and outgoing shipments.
- Coordinated inventory management, optimizing stock levels to enhance warehouse efficiency.
- Trained and mentored team members on best practices for shipping and receiving procedures.
- Implemented process improvements that reduced errors in order fulfillment and increased accuracy.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Pulled, verified, and packaged items for shipment.
- Managed warehouse space allocation strategically to accommodate changing inventory needs throughout the year.
- Implemented safety protocols for warehouse staff, reducing workplace accidents and promoting a safe work environment.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Handled day-to-day shipping and receiving overseeing more than 60 packages per day.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Sorted and delivered materials to different work areas and staff.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Beer and wine department manager
Grocery Outlet
11.2022 - 12.2023
- Managed inventory levels, ensuring optimal stock availability and minimizing waste.
- Analyzed sales trends to inform purchasing decisions and enhance product assortment.
- Addressed customer inquiries and resolved complaints promptly, maintaining strong brand loyalty among clientele.
- Enhanced customer satisfaction by providing expert wine recommendations based on individual preferences and meal pairings.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily transactions.
- Conducted regular inventory checks, assisting in restocking merchandise as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Received and inspected incoming inventory for quality and accuracy.
- Resolved shipment discrepancies by liaising with suppliers and adjusting records as needed.
ASM/ Store Manager
BevMo
09.2016 - 10.2022
- Led team in achieving sales goals through effective merchandising and inventory management.
- Trained and mentored staff on customer service excellence and product knowledge.
- Analyzed sales data to identify trends and adjust inventory levels accordingly.
- Managed scheduling, ensuring optimal staffing levels during peak business hours.
- Fostered a positive work environment, enhancing team morale and retention rates.
- Collaborated with corporate on new product launches and marketing initiatives to drive sales growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Organized sales area and work station to showcase products and boost sales.
- Received, counted and inspected inventory for delivery.
- Inspected inventory to identify shortages and maintain consistent inventory.
- Maintained in-stock levels through precise inventory management.
Education
Associate - Early childhood education
Diablo Valley College
Pleasant Hill, CA01.2019
Cosmetology - Cosmetology
East Bay Paul Mitchell
Pleasant Hill, CAEarly Child Development - undefined
Cerro Coso Community College
Bakersfield, CA01.2016
Certificate - Esthetician
Marinello school of beauty
Hayward, CA01.2012
Diploma -
De Anza Senior High School
Richmond, CA01.2006
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Inventory control and record keeping
- Safety awareness
- Conflict resolution techniques
- Creative problem solving
- Customer service management
- Positive atti
- Assigning worktude
Certification
- CPR/First Aid - June 2017
- Esthetician
Languages
English - Fluent
Timeline
Shift Supervisor
Starbucks
11.2023 - Current
Shipping and Receiving Lead
Outdoor Supply Hardware
08.2023 - 12.2025
Beer and wine department manager
Grocery Outlet
11.2022 - 12.2023
ASM/ Store Manager
BevMo
09.2016 - 10.2022
Early Child Development - undefined
Cerro Coso Community College
Certificate - Esthetician
Marinello school of beauty
Associate - Early childhood education
Diablo Valley College
Cosmetology - Cosmetology
East Bay Paul Mitchell
Diploma -
De Anza Senior High School