Josephine Reyes
Toronto,ON
Summary
Results-driven Store Manager with a proven track record in enhancing customer satisfaction, team leadership, and inventory control. Experienced in training staff and implementing promotional strategies to drive sales growth. Skilled in multitasking, problem solving, merchandising and optimizing inventory management.
Overview
11
11
years of professional experience
Work History
Store Manager
Miniso Canada
Toronto, ON
09.2022 - Current
- Oversaw daily operations, ensuring compliance with company standards and policies.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Implemented promotional strategies, driving sales growth and improving customer engagement.
- Analyzed sales data, identifying trends to inform strategic decisions for product placement.
- Coordinated visual merchandising efforts, maintaining appealing store presentation standards.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
Team Leader
Dollarama
Toronto
03.2015 - 09.2022
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented process improvements, enhancing workflow efficiency and productivity.
- Coordinated inventory management, optimizing stock levels and minimizing discrepancies.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
Bussiness Management
Lyceum of Batangas
Batangas, Philippines04-1997
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Store opening and closing
- Team leadership
- Friendly and positive
- Training and mentoring
- Customer service management
- Shift scheduling
- Inventory control
- Store merchandising
Languages
English
Professional Working
Filipino
Native or Bilingual
Timeline
Store Manager
Miniso Canada
09.2022 - Current
Team Leader
Dollarama
03.2015 - 09.2022
Bussiness Management
Lyceum of Batangas