Josephine Razook
Rancho Cucamonga
Summary
Dynamic Executive Assistant with proven expertise at Wrightman Development LLC in managing confidential information and optimizing office processes. Skilled in travel coordination and supplier negotiation, I excel in fostering strong relationships and enhancing operational efficiency. A resourceful problem solver, I consistently deliver results while maintaining meticulous attention to detail. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
Work History
Executive Assistant/Buyer PART TIME
Wrightman Development LLC
Orange
09.2020 - 11.2022
- Exhibited strong organizational skills to manage multiple projects simultaneously.
- Managed and organized confidential information to maintain privacy.
- Proofread and edited executive documents and communications.
- Handled confidential information with discretion and integrity.
- Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Efficiently managed incoming and outgoing calls while exercising discretion when handling sensitive information
- Coordinated executive calendar by scheduling meetings with appropriate parties and confirming availability
- Resolved customer inquiries or escalated issues accordingly according to established protocols
- Assisted with event planning by making travel arrangements and reserving venues when necessary
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Developed effective filing systems for easy retrieval of information when needed.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Managed household errands and other essential duties.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Presented new merchandise ideas and campaigns to company executives and sales managers.
- Organized inventory for multiple locations and diversified product selections.
- Developed and maintained strong relationships with key suppliers to ensure reliable supply chains.
- Requested pricing quotes from suppliers to determine best source of supply.
- Assisted in developing sourcing plans by researching new products and suppliers that meet organizational requirements.
- Negotiated pricing and delivery terms with suppliers.
Partner/General Manager
Hug International
Las Vegas
02.2016 - 12.2019
- Actively collaborated with senior leadership to develop efficient office processes and procedures.
- Answered phones, handled calls, and fielded appointment requests to assist supervisors.
- Monitored and maintained executive files and records.
- Coordinated schedules by booking and canceling meeting venues.
- Prepared travel arrangements and coordinated logistics for executives traveling internationally.
- Coordinated logistics for staff members attending conferences or business trips
- Organized complex files and documents in a logical fashion for easy retrieval later on.
- Processed invoices accurately, in a timely manner, according to established guidelines.
- Filed and compiled corporate documents, records, and reports to streamline office flow.
- Compiled and analyzed data for executive decision-making.
- Created purchase orders for office supplies using cost-effective methods.
- Adhered to security policy to protect employees, guests and visitors
- Updated contact lists on a regular basis for use in email campaigns, or other marketing initiatives.
- Performed general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
- Prepared agendas, set up catering, and sent invites for luncheons, board meetings, and appointments.
- Managed and maintained executives' schedules.
- Made travel arrangements for executives
- Provided clerical support to other departments
- Answered phone calls to direct callers to appropriate parties or take messages
- Read and analyzed incoming memos, submissions, and reports to determine significance and distribute to proper staff members
- Greeted visitors and determined whether should be given access to specific individuals
- Developed advanced problem-solving and critical thinking skills to resolve complex business issues
- Leveraged industry knowledge to provide strategic advice on best practices for achieving organizational objectives
- Organized and managed multiple projects simultaneously while meeting strict deadlines
- Implemented innovative approaches to increase operational efficiency and improve overall performance
- Demonstrated excellent customer service skills by addressing inquiries promptly, accurately, and professionally.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Evaluated employee job performance and motivated staff to improve productivity.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Resolved customer complaints or answered customers' questions.
- Monitored phone calls to promote better service and provide feedback.
- Assisted in developing training materials for new hires as well as existing employees.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Retail Buyer/Owner/Manager
Haute Pink Zebra
Upland
02.2008 - 04.2016
- Created strong relationships with clients, stakeholders, and team members through effective communication and collaboration
- Preserved loyal client base by establishing trusting alliances and fair billing practices
- Built and cultivated strong client relationships, exceeding expectations and ensuring long-term client retention
- Provided leadership guidance and mentorship to junior buyers within the organization
- Planned product assortment based on consumer feedback, market analysis, and seasonal changes
- Developed long-term strategies for product selection, inventory management, and pricing
- Participated in trade shows, conferences, and other networking events related to the industry
- Managed relationships with vendors to ensure timely delivery of merchandise
- Maintained an understanding of current fashion trends and industry developments
- Negotiated with vendors to secure competitive pricing and terms of purchase
- Reviewed and analyzed sales data to identify potential buying opportunities, while also forecasting trends in the retail market
- Developed cost savings initiatives by managing vendor contracts effectively
- Identified new suppliers to expand product selection or reduce costs
- Analyzed financial information such as budgeting and profit and loss statements
- Authorized payment of invoices and return of merchandise
- Negotiated prices, discount terms, and transportation arrangements with suppliers
- Inspected merchandise and products to determine quality, value, and yield
- Collaborated with vendors to obtain and develop desired products
- Consulted with store and merchandise managers about budgets and goods to be purchased
- Obtained information about customer needs and preferences by conferring with sales and purchasing personnel
- Recommended mark-up rates, mark-down rates and merchandise selling prices
- Provided clerks with prices, mark-ups and mark-downs, manufacturer numbers, season codes, and style numbers
- Conducted sales meetings to introduce new merchandise
- Determined which products to be advertised, appropriate advertising medium, and ad timing
- Bought merchandise and commodities for resale to wholesale and retail consumers
- Trained and supervises sales and clerical staff
Education
A Levels And O Levels -
Ealing College
London England06-1986
Skills
- Document preparation
- Travel coordination
- Project management
- Confidential information management
- Customer service
- Office administration
- Supplier negotiation
- Time management
- Event planning
- Inventory management
- Effective communication
- Problem solving
- Team collaboration
- Document handling
- Phone etiquette
- Conference planning
- Office management
- Proper phone etiquette
- Business administration
- Customer Service-oriented
- Resourceful
- Travel arrangements
- Task delegation
- Project oversight
- Meticulous attention to detail
- Information confidentiality
- Interpersonal communication
- Professional and mature
- Articulate and well-spoken
- Administrative support specialist
- File organization
- Strong problem solver
- Business correspondence
- Self-starter
- Multi-line phone proficiency
- Appointment setting
- Administrative support
- Mail handling
References
References available upon request, REFERENCES
Affiliations
Love of gardening. I love to travel and see the world as well as experiencing the culinary side
Creating wether it is painting or designing .
Timeline
Executive Assistant/Buyer PART TIME
Wrightman Development LLC
09.2020 - 11.2022
Partner/General Manager
Hug International
02.2016 - 12.2019
Retail Buyer/Owner/Manager
Haute Pink Zebra
02.2008 - 04.2016
A Levels And O Levels -
Ealing College
Similar Profiles
Bayardo TomBayardo Tom
Production Team Manager at Oxygen Development LLCProduction Team Manager at Oxygen Development LLC
Lexy M. MorrisonLexy M. Morrison
Payroll Administrator/ Executive and Human Resources Assistant/ Accounts Payable at Davis Development, LLCPayroll Administrator/ Executive and Human Resources Assistant/ Accounts Payable at Davis Development, LLC
Mischa JargowskyMischa Jargowsky
Land Development and Residential Construction at Top Land Development and Top Construction LLCLand Development and Residential Construction at Top Land Development and Top Construction LLC