Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josephine Osei Steele

Hamilton,Canada

Summary

Results-oriented Human Resources professional with over five years of experience in recruitment, talent acquisition, employee relations, training, and benefits administration for organizations with up to 200 employees. Proven ability to optimize HR processes, improve operational efficiency by 30%, reduce time-to-hire by 25%, and enhance employee retention rates by 20% through data-driven strategies. Proficient in HRIS, payroll systems, compliance with labor laws, and performance management. Recognized for strong organizational skills, problem-solving abilities, and fostering team safety, resulting in a 15% decrease in workplace incidents. Adept at managing multiple priorities, driving continuous improvement, and cultivating a positive workplace culture.

Overview

17
17
years of professional experience

Work History

Human Resources/Ambassador/Blue Badge

Amazon Fulfillment Centre
Hamilton, Canada
01.2022 - Current
  • Conducted comprehensive safety training for new hires, ensuring compliance with OSHA regulations and fostering a safe work environment.
  • Provided clear communication of company policies and procedures to new hires, enhancing onboarding and employee engagement.
  • Performed daily audits on new hires, identifying areas for improvement and reporting misconduct to management, contributing to a culture of accountability.
  • Supported recruitment and onboarding processes, ensuring new hires were equipped with the tools and knowledge to succeed.
  • Resolved workflow issues with damaged items, improving operational efficiency and meeting production goals.

Assistant Manager/Customer Service Representative

M.A.T Foods
Hamilton, Canada
01.2014 - 01.2022
  • Managed employee relations by investigating complaints and allegations, fostering a positive and inclusive work environment.
  • Delivered clear and concise information about employee benefits and programs, ensuring compliance with labor laws.
  • Supervised daily operations, including scheduling shifts, assigning duties, and monitoring team performance to meet organizational goals.
  • Coordinated staff training programs to improve product knowledge, customer service, and operational efficiency.
  • Led team meetings to discuss performance goals, address challenges, and implement solutions to improve productivity.
  • Collaborated with IT to secure sensitive employee records, ensuring data privacy and compliance with regulations.

Medical Laboratory Assistant

Wilson Medical Centre
Hamilton, Canada
06.2009 - 01.2012
  • Managed HR functions for a team of 20+ employees, including payroll processing, benefits administration, recruitment, and training.
  • Recruited and onboarded 25 employees, ensuring seamless integration and compliance with organizational policies.
  • Addressed employee inquiries through multiple channels, including phone, email, web chat, and social media, providing timely resolutions.
  • Utilized HRIS to oversee performance appraisals, ensuring fair evaluations and fostering employee development.
  • Prepared and analyzed patient samples for diagnostic testing, adhering to safety protocols and quality standards.
  • Trained new staff on laboratory protocols and equipment usage, ensuring compliance with workplace safety regulations.

Education

Graduate Certificate - Supply Chain Management

Mohawk College
Hamilton, ON, Canada

Advanced Diploma - Business Administration, HR

Mohawk College
Hamilton, ON, Canada

Diploma - Medical Laboratory Assistant

Everest College
Hamilton, Canada

Certificate - Health Care Aide and Dietary Aide

Fletcher's Associate
Hamilton, Canada

Skills

  • Recruitment & Talent Acquisition
  • Employee Relations & Engagement
  • Onboarding & Training Programs
  • HR Policies & Employment Law Compliance
  • HRIS & Payroll Administration
  • Diversity & Inclusion Initiatives
  • Conflict Resolution & Crisis Management
  • OSHA Regulations & Workplace Safety
  • Performance Management & Appraisals
  • Data Analysis & Reporting
  • MS Office Suite (Word, Excel, Outlook)
  • Google Docs & PowerPoint
  • Bilingual Communication (English & French)

Timeline

Human Resources/Ambassador/Blue Badge

Amazon Fulfillment Centre
01.2022 - Current

Assistant Manager/Customer Service Representative

M.A.T Foods
01.2014 - 01.2022

Medical Laboratory Assistant

Wilson Medical Centre
06.2009 - 01.2012

Graduate Certificate - Supply Chain Management

Mohawk College

Advanced Diploma - Business Administration, HR

Mohawk College

Diploma - Medical Laboratory Assistant

Everest College

Certificate - Health Care Aide and Dietary Aide

Fletcher's Associate
Josephine Osei Steele