JOSEPHINE NWANOKWAI
Mississauga,ON
Summary
Tailoring my objective to satisfy the requirement of the open position and to be the best in my profession. Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
21
21
years of professional experience
Work History
Passenger Service Supervisor
NAHCO AVIANCE HANDLING COMPANY
Lagos, Nigeria
05.2016 - 07.2020
- Investigated incidents involving aircrafts or passengers as needed.
- Reviewed post-flight reports from crew members for accuracy and completeness.
- Checked proficiency of personnel involved in airborne operations prior to signing off on assignments.
- Verified and submitted jump and hazardous duty pay for personnel involved in special duties.
- Conducted pre-flight briefings with pilots to review safety procedures and discuss any changes or updates in the flight plan.
- Stayed current on strengths, training and knowledge of each team member in order to coordinate optimal tactical strategies.
- Processed paperwork for incoming and outgoing personnel, including both hardcopy and electronic copies and maintained files on [Number] current active personnel.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Participated in ongoing training programs related to job duties or responsibilities.
Flight Checking Agent
Nigeria Aviation Handling Company
Lagos, Nigeria
08.2012 - 12.2016
- Responded promptly to customer service calls and inquiries from diverse groups of individuals for flight operations.
- Created weekly reports on excess luggage sales figures and provided analysis on passengers trends within peak seasons .
- Developed customer relationships and ensured satisfaction with services to all passengers.
- Removed barriers to drive end-to-end resolution of servicing and billing for all passengers.
- Delivered excellent service via inbound and outbound flights, meeting established minimum targets.
- Attended team meetings regularly to discuss updates on expected passengers, cargoes and special requests from passengers on the daily shift.
- Processed payments from customers by cash, check or credit cards accurately according to airline guidelines.
Admin Officer
CHIWHITE NIGERIA LIMITED
Lagos, Nigeria
02.2004 - 10.2009
- Oversaw quality control to identify inconsistencies and malfunctions.
- Prepared detailed written reports articulating and detailing specific facts based on eyewitness accounts.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Analyzed key performance indicators to identify effective strategies.
- Supervised subordinate staff in carrying out daily duties and activities.
Personal Assistant to the CEO
AFRICAN FOUNDATION FOR THE ARTS (AFA)
Lagos, Nigeria
07.2002 - 03.2004
Account Officer
GLAXOWELCOM NIGERIA LIMITED
Lagos, Nigeria
01.2000 - 02.2001
- Prepared reconciliations of bank accounts and other general ledger accounts.
- Classified and summarized financial data to compile and enter in financial records
- Managed vendor relationships related to accounts payable and receivable functions.
- Tracked performance metrics within the department and provided regular updates to senior management.
- Reconciled or entered report discrepancies found in financial records.
- Checked postings and documents for correctness, accuracy and proper coding.
- Performed financial calculations for amounts due, interest charges and balances.
Education
Higher National Diploma -
INTERLINK POLYTECHNIC, IJEBU-IJESHA OSUN
12.2017
National Diploma -
FEDERAL POLYTECHNIC, IBADAN
01.2014
Diploma Certificate -
SITHRI COMPUTER & SECRETARIAL COLLEGE
05.2008
Senior School Certificate Examination (SSCE) -
OJOKU HIGH SCHOOL, TOLU COMPLEX APAPA, LAGOS
06.1996
Skills
- Motivating Employees
- Departures Management
- Boarding Support
- Customer Service Management
- Performance Improvements
- Checking in Passengers
- Check-In Procedures
- Computer Terminal Operations
- FAA Regulations
- Passenger Assistance
- Pre-Boarding Checking
- Baggage Handling Abilities
Local Government Area
OWERRI NOTH
Language Spoken
ENGLISH
State Of Origin
IMO STATE
Personal Competences And Skills
In my place of work (NAHCO AVIANCE, I've been opportuned to be transferred & trained (for 2years) to a department called Meet And Assist (MAAS) where we meet and attend to the needs of special passengers departing and arriving flights on wheelchairs e.g. a. Autistic Children b. Passengers with Stroke c. Senior Citizens etc. I support them to the toilet Assist them with their meal when necessary Also ensures passenger is safe and properly seated while on the wheelchair Pay attention to details Good listening skill Good communication skill Good human relationship skill Honesty
Personal Information
- Date of Birth: 04/21/83
- Gender: FEMALE
- Nationality: NIGERIAN
- Marital Status: MARRIED
- Religion: CHRISTIANITY
Hobbies and Interests
- Travelling
- Meeting new people
Timeline
Passenger Service Supervisor
NAHCO AVIANCE HANDLING COMPANY
05.2016 - 07.2020
Flight Checking Agent
Nigeria Aviation Handling Company
08.2012 - 12.2016
Admin Officer
CHIWHITE NIGERIA LIMITED
02.2004 - 10.2009
Personal Assistant to the CEO
AFRICAN FOUNDATION FOR THE ARTS (AFA)
07.2002 - 03.2004
Account Officer
GLAXOWELCOM NIGERIA LIMITED
01.2000 - 02.2001
Higher National Diploma -
INTERLINK POLYTECHNIC, IJEBU-IJESHA OSUN
National Diploma -
FEDERAL POLYTECHNIC, IBADAN
Diploma Certificate -
SITHRI COMPUTER & SECRETARIAL COLLEGE
Senior School Certificate Examination (SSCE) -
OJOKU HIGH SCHOOL, TOLU COMPLEX APAPA, LAGOS
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