Josephine Navarro
Los Angeles
Summary
Experienced with coordinating and managing dispatch activities to ensure efficient operations. Utilizes strong organizational skills to maintain effective communication and timely delivery schedules. Knowledge of team leadership and problem resolution in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Dispatch Supervisor
American Transportation Systems
11.2022 - Current
- Communicated effectively with drivers and clients to resolve issues
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Ensures that all bus routes have buses and drivers assigned and helps ensure the smooth functioning of daily transportation operations.
- Maintains communication with drivers via two-‐way radio and assists with breakdowns, accidents, route changes and other emergencies.
- Managing complaints or concerns from parents or school officials and taking appropriate action.
- Performing administrative duties such as answering phone calls, updating records, and reporting to superiors.
- Working with maintenance teams to ensure all buses are in good working condition.
- Dispatch scheduling , organizing and coordinating the deployment of resources to meet operational demands
Dispatcher
Dependable Highway Express
04.2022 - 10.2022
- Coordinated timely dispatch of vehicles to ensure efficient service delivery.
- Monitored and optimized routing processes to reduce delays and enhance productivity.
- Communicated effectively with drivers to provide real-time updates and instructions.
- Utilized GPS tracking systems for accurate monitoring of vehicle locations.
- Resolved customer inquiries regarding service status and logistics promptly.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Off-hire containers
Dispatcher
Dura Trucking
01.2021 - 03.2022
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Excellent communication skills, both verbal and written.
- Analyzed customer feedback and provided solutions to improve customer service.
- Scheduled and organized delivery routes.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
Education
High School Diploma -
Innovation High School
Los Angeles, CASkills
- Transportation coordination
- Employee training
- Attendance documentation
- Route planning
- Positive communication skills
Languages
Spanish
Timeline
Dispatch Supervisor
American Transportation Systems
11.2022 - Current
Dispatcher
Dependable Highway Express
04.2022 - 10.2022
Dispatcher
Dura Trucking
01.2021 - 03.2022
High School Diploma -
Innovation High School
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