JOSEPHINE MENSAH
ACCRA,GHANA
Summary
Dedicated Cashier Assistant brings customer-first attitude to helping clients safely shop, buy and transport items to vehicles. Experience cleaning and sanitizing work environment, carts and baskets alike to promote customer health and wellbeing. No-job-too-small approach to helping locate, bag and carry purchases. Offers energetic approach to assisting customers and fellow employees.
Overview
7
7
years of professional experience
Work History
Cashier Assistant
Polo Beach Club
03.2022 - Current
- Resolving customer complaints or issues
- Putting takeout orders in containers or bags
- Processing discounts and coupons
- Greeting customers as they arrive
- Answering customer questions
- Assisting with or taking customer orders
- Booking reservations
- Upselling and making recommendations
- Completing any return transactions
- Maintaining cleanliness in register stations and tables
- Closing or cashing out the register at the end of the day
- Overseeing customer order completion
- Assisting kitchen staff as needed
- Processing payments and providing change and receipts
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Enhanced customer satisfaction by providing efficient and accurate checkout services.
Cashier Supervisor
Wingate Bet Limited
02.2018 - 04.2021
- Give information about betting odds to customers
- Take payments for bets
- Pay out winnings to customers
- Balance takings after the shop closes for the day
- Use the computerized betting and till systems
- Check that digital display boards show the correct betting odds and results
- Keep the shop stocked with betting slips, pens and up-to-date odds sheets
- Explain different ways of betting to customers
- Give information about other products
- Report any suspicious betting patterns or under-age gambling to the shop manager
Warehouse Worker
Falcon Distribution Center
05.2017 - 01.2018
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Completes shipments by processing and loading orders.
- Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Maintains truck or van by completing preventive maintenance requirements and arranging for repairs.
- Enforces inventory controls by collecting stock location orders and printing requests.
- Provides quality service by following organization standards.
- Preserves safe and clean work environment by keeping shelves, pallet area, and workstations neat.
- Promotes clean shipping supply area by complying with procedures, rules, and regulations.
- Completes reports by entering required information.
- Contributes to team effort by accomplishing related results as needed.
Education
Basic Training Diploma - Event Management
GH Media School
Accra - Ghana03.2020
High School Diploma -
Presbyterian Senior High School - Teshie
Accra, Ghana06.2018
Skills
- Customer Service
- Upselling
- Financial Reporting
- Reporting and Metrics
- Store Cleaning
- Inventory Support
- Basic Math
- Monthly Closing Process
Languages
English
Native or Bilingual
Timeline
Cashier Assistant
Polo Beach Club
03.2022 - Current
Cashier Supervisor
Wingate Bet Limited
02.2018 - 04.2021
Warehouse Worker
Falcon Distribution Center
05.2017 - 01.2018
Basic Training Diploma - Event Management
GH Media School
High School Diploma -
Presbyterian Senior High School - Teshie
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