Summary
Overview
Work History
Education
Skills
Timeline
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Josephine Laxamana-Rigonan

Tracy

Summary

Resourceful service coordinator with a several-year history of serving clients in a agency. Ethnically proficient in a variety of software applications. Highly organized Field Service Coordinator with background in coordinating and managing field service operations. Demonstrates strong skills in project management, team leadership and customer relations. Known for improving operational efficiency and contributing to business growth through strategic planning and problem-solving abilities. Brings forth focus on quality service delivery and achieving organizational objectives.

Overview

9
9
years of professional experience

Work History

Field Service Coordinator ANZ NZ

Cutera
Brisbane
02.2024 - Current
  • Enhanced client relationships with field service employees for seamless operations.
  • Coordinated on-site efforts of technical service technicians for improved efficiency.
  • Partnered with distributors and suppliers to develop targeted marketing strategies.
  • Established schedules and guidelines while overseeing team progress consistently.
  • Liaised effectively with distributors and suppliers to ensure alignment.
  • Addressed issues quickly to ensure high levels of customer satisfaction.
  • Tracked customer interactions, noting services rendered and necessary follow-ups.
  • Scheduled work crews efficiently, ensuring timely completion of all jobs.
  • Obtained purchase order information to invoice work orders.
  • Developed and maintained relationships with service providers and vendors.
  • Drove logistics between multiple departments to fulfill contract service-level-agreements.
  • Created work crew schedules and delegated assignments.
  • Conducted regular meetings with service technicians to review performance metrics and discuss areas for improvement.
  • Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.

Customer Service Specialist/Order Management Coordinator

10x Genomics
Pleasanton
02.2022 - 02.2024
  • Provided support for customers via on-site and off-site teams across different time zones.
  • Maintained customer satisfaction by de-escalating complex issues with a friendly demeanor.
  • Assisted with product and service transactions through efficient handling of incoming calls.
  • Continuously enhanced product knowledge to provide exceptional service and meet quotas.
  • Collaborated with sales team to stay informed about inventory levels and resolve challenges.
  • Accurately documented customer interactions in CRM, tracking requests and solutions.
  • Managed high call volumes while maintaining excellent service under pressure.
  • Effectively coordinated logistics for instrument pickups or return merchandise authorizations.

Customer Service Support 4 Key Account for Micron

Lam Research
09.2016 - 02.2022
  • Conducted extensive customer interactions to support pre-sales and post-sales functions.
  • Efficiently entered customer orders in SAP, focusing on machine down and exchange requests.
  • Oversaw order tracking and resolution of invoicing issues throughout the delivery process.
  • Reviewed account histories to identify patterns, utilizing insights to mitigate potential problems.
  • Managed material stock levels at both customer locations and local warehouses for efficiency.
  • Regularly analyzed material transaction data, reporting performance metrics against goals.
  • Partnered with planning teams to acquire timely delivery schedules for urgent materials.
  • Verified material database integrity between Lam Systems and client systems for accuracy.

Education

High School Diploma -

Glendale High School
Glendale, CA

Skills

  • Retention techniques for customers
  • generation of reports for analysis/accounting
  • overseeing accounts effectively/pricing quotes
  • effective communication (written/oral)
  • etiquette for telephone interactions/strong communication skills
  • grounding in call center environments/high-quality customer service expertise
  • grounding in CRM systems/task scheduling/updating accounts/paperwork processing/data entry proficiency/Outlook proficiency/warranty services management/recordkeeping strengths/prioritization/scheduling deliveries/active listening/RMA management/order fulfillment/processing accuracy/shipping procedures/payment processing/client relationship building/administrative support/scheduling coordination/time management/problem solving/effective communication/teamwork/multitasking/stress tolerance/continuous improvement/attention to detail

Timeline

Field Service Coordinator ANZ NZ

Cutera
02.2024 - Current

Customer Service Specialist/Order Management Coordinator

10x Genomics
02.2022 - 02.2024

Customer Service Support 4 Key Account for Micron

Lam Research
09.2016 - 02.2022

High School Diploma -

Glendale High School

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Josephine Laxamana-Rigonan