Josephine Katz
Richmond,BC
Summary
Results-driven Area Manager with a strong focus on strategic sales development and operational efficiency. Proven track record in enhancing customer satisfaction and optimizing inventory management across multiple retail locations.
Overview
3
3
Languages
24
24
years of professional experience
Work History
Area Manager
The Body Shop
British Columbia
07.2025 - 06.2026
- Developed and implemented strategies to increase sales, market share, and enhance customer satisfaction.
- Effectively managed daily operations across multiple retail locations.
- Coordinated inventory management and replenishment to maintain optimal stock levels across all locations.
- Ensured consistent compliance with company standards and policies.
- Implemented visual merchandising strategies to elevate store displays.
- Oversaw recruitment process for new staff, including interviewing and training, to build a skilled team.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
Store Manager
The Body Shop
Vancouver, British Columbia
04.2019 - 07.2025
- Managed daily store operations to enhance customer satisfaction and streamline processes.
- Oversaw inventory management and replenishment to maintain optimal stock levels.
- Executed sales promotions that increased foot traffic and customer engagement.
- Trained and mentored staff to enhance product knowledge and customer service skills.
- Implemented visual merchandising strategies to create appealing product displays.
- Conducted performance evaluations and delivered constructive feedback to improve team effectiveness.
- Collaborated with corporate teams on marketing initiatives and community outreach programs.
Area Manager
Escent's Aromatherapy
Vancouver, British Columbia
03.2018 - 04.2019
- Developed and executed strategies to enhance sales, market share, and customer satisfaction.
- Monitored sales trends to identify and implement targeted improvement strategies.
- Managed daily operations of multiple retail locations effectively.
- Ensured compliance with company standards and policies consistently.
- Coordinated inventory management and replenishment to optimize stock levels across stores.
- Coordinated with store managers to develop plans for improving operational efficiency.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
Store Manager
Escent's Aromatherapy
Richmond, British Columbia
09.2015 - 03.2018
- Managed daily store operations to ensure smooth functioning and customer satisfaction.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed and executed sales promotions that increased foot traffic and customer engagement.
- Implemented visual merchandising strategies to create appealing product displays.
- Trained and mentored staff to improve product knowledge and elevate customer service.
- Conducted performance evaluations and provided constructive feedback to team members.
- Fostered positive work environment through effective communication and team-building activities, enhancing team morale.
- Ensured compliance with safety regulations and company policies.
- Improved workflow processes by optimizing team collaboration and task delegation. productivity by hiring, managing and developing top talent.
Store Manager
The Body Shop
Vancouver, British Columbia
05.2002 - 09.2015
- Managed daily store operations, enhancing customer satisfaction through effective workflow management.
- Developed and executed sales promotions, increasing foot traffic and customer engagement.
- Trained and mentored staff to enhance product knowledge and customer service skills.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Conducted performance evaluations, delivering constructive feedback to improve team performance.
- Strengthened workflow productivity by hiring, managing and developing top talent.
- Implemented visual merchandising strategies to create appealing product displays.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Education
Bachelor of Business - Business Administration And Management
Roosevelt College
Philippines 06-1986
Skills
- Sales strategy
- Business development
- Customer management
- Inventory management
- Operational efficiency
- Operational compliance
- Talent acquisition
- Team development
- Performance training
- Leadership training
- Goal metrics
- Decision-making
- Profit optimization
- Communication management
Languages
English
Professional
Spanish
Professional
Tagalog
Professional
Accomplishments
- Highest Sale's Growth (Consecutive years)
Timeline
Area Manager
The Body Shop
07.2025 - 06.2026
Store Manager
The Body Shop
04.2019 - 07.2025
Area Manager
Escent's Aromatherapy
03.2018 - 04.2019
Store Manager
Escent's Aromatherapy
09.2015 - 03.2018
Store Manager
The Body Shop
05.2002 - 09.2015
Bachelor of Business - Business Administration And Management
Roosevelt College