Josephine Gintoli
Markham,ON
Summary
Poised professional excelling in the Service Industry and experienced in Administrative roles. Dynamic facilitator with several years of Corporate training experience spanning across all levels of employee development. Strong work ethic, adaptability, empathetic, exceptional interpersonal skills.
Overview
26
26
years of professional experience
Work History
Flight Attendant
Air Canada
Mississauga, Ontario
02.2022 - Current
- Conduct preflight checks of safety equipment, food and beverages, prior to boarding
- Greet passengers, demonstrate safety procedures and conduct safety briefings to passengers, where applicable, prior to take off and landing
- Prepare and serve food and beverages to passengers and make onboard announcements when required in a timely manner
- Ensure the quality of customer experience by resolving any issues that arise during the flight promptly and professionally
- Trained to administer and coordinate emergency procedures or medical care, enhancing onboard safety
- Conduct periodic trips through cabin to monitor passengers and to help them feel more comfortable
- Anticipate needs of passengers to enhance comfort and promote enjoyable flight
- Follow sequence flow for given destination and each aircraft and ensure proper stowage of all items prior to take off and landing
- Follow directives of pilots and Service Director to complete safe, on-time departures and arrivals paying close attention to time sensitive directives
- Test and pass annual training and recertification with ongoing courses in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures
- Test and pass language assessment for second language every two years
- Ensure the safety and comfort of passengers and crew members during flights
- Majority of flights are International (Italy) due to language experience
Yoga Retreat Facilitator, Regions of Italy
Self employed
Markham, ON
01.2017 - Current
- Prepare itineraries, handle payments and deliver travel arrangements to clients.
- Create and seamlessly execute daily schedules involving transportation, meals and excursions.
- Follow safety regulations to promote a safe and clean environment for guests.
- Form ongoing partnerships with liaisons and work as a team.
- Flexible, adaptable and solution oriented at all times, while acting with the utmost care and kindness.
- Strive to deliver exceptional experiences and passionate about service excellence.
Certified Yoga Teacher
Self employed
Markham, ON
05.2010 - Current
- Educate students about proper form to maintain safety and maximize benefits of different positions.
- Keep studio spaces neat and clean for up to 50 students.
- Create curriculums for different skill levels to offer exceptional service to students.
- Uphold safety standards, adhere to compliance requirements and attended continuing education courses to maintain credentials.
- Welcome all as a gracious host and adhere to individual needs.
Certified Homeopath
Self employed
Markham, ON
05.2009 - Current
- Offer clients educational information, including materials on preventive care, nutrition, fitness, stress management and ergonomics.
- Built strong and lasting relationships with clients through active listening and empathy.
Corporate Sales Trainer/Corporate Sales Rep
Dell Computers
North York, ON
01.1999 - 05.2003
- Delivered in-depth, valuable in-class training sessions to new hires for the first 30 days.
- Developed and coordinated trainings to help individuals learn company policies, procedures, products and job tasks.
- Educated, coached and mentored new hires in in mastering sales techniques to consistently exceed objectives and increase close ratio.
- Value the power of working as a team through strong communication, mutual respect and natural leadership.
- Exceeded sales objectives, delivered outstanding Sales and comprehensive service to clients.
- Worked well under pressure and kept morale high in fast paced call centre atmosphere with long hours.
Education
Initial Flight Attendant Training - Aviation
Air Canada
Montreal, QC02-2022
Natural Medicine
Toronto School of Homeopathic Medicine
Toronto, ON05.2009
Holistic Allergist
Institute of Natural Health Technologies
Oakville, ON05.2007
Medical Administrative Assistant
Centennial College of Applied Arts And Technology
Scarborough, ON05.1994
Skills
- Effective communication
- Enhanced guest satisfaction
- Customer service: personalization, patience, active listening, empathetic, attention to detail, problem solving
- Safety awareness and Operational efficiency
- Teamwork and Multitasking
- Upselling and cross selling
- Check in and check out procedures
- Optimistic, outgoing and friendly nature
- Business administration
- Flexible, adaptable and solution-oriented
- Reliable, efficient
- Proficient in Microsoft Office
Timeline
Flight Attendant
Air Canada
02.2022 - Current
Yoga Retreat Facilitator, Regions of Italy
Self employed
01.2017 - Current
Certified Yoga Teacher
Self employed
05.2010 - Current
Certified Homeopath
Self employed
05.2009 - Current
Corporate Sales Trainer/Corporate Sales Rep
Dell Computers
01.1999 - 05.2003
Natural Medicine
Toronto School of Homeopathic Medicine
Holistic Allergist
Institute of Natural Health Technologies
Medical Administrative Assistant
Centennial College of Applied Arts And Technology
Initial Flight Attendant Training - Aviation
Air Canada