Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Credentials
Credentials
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JOSEPHINE GESU

JOSEPHINE GESU

Mississauga,ON

Summary

I am a dynamic professional ready to contribute my skills and experience to drive operational excellence, combining a robust educational background, hands-on operations experience, and proficiency in key software applications.

Overview

6
6
years of professional experience

Work History

Volunteer

New Comer Centre of Peel
Mississauga, ON
10.2023 - Current
  • Assist with data entry projects to update organizational databases.
  • Use Microsoft Office suite such as excel, Word and power points for data collection, reports and presentations.
  • Enter accurate records and documented client data in company databases(OCMS), using the computer.
  • Display strong telephone etiquette, effectively handling difficult calls, sorted out mails and delivered excellent face to face customer service.
  • Provide assistance to staff in the daily operations of the organization.
  • Coordinate logistics for special events, such as conferences or workshops.

Operations Lead

Kayak Group of Companies
Accra, Ghana
02.2020 - 07.2023
  • Lead a team to ensure operational processes and procedures are followed efficiently and effectively.
  • Oversee and supervise shift operations, serving as the primary contact for both internal and external customers. Manage ad hoc requests, assess their feasibility, and maintain follow-up communication.
  • Take charge of training initiatives for new and existing staff, contributing to performance management efforts and Successfully achieve customer service targets and goals.
  • Exhibit the company's dedication to customer service in all responsibilities. Additional duties encompass Inventory, Fleet and Warehouse Management, Quality Control, and compliance with Audit regulations.
  • Review the performance of work groups, implementing corrective measures when required. Uphold the company's commitment to Health and Safety, Operational, and Budgetary efficiencies.

Accounts Receivable and Payable Specialist

Ghana Airports Company Limited
Accra, Ghana
09.2017 - 10.2019
  • Coordinate with internal departments to resolve issues related to Accounts receivable and Accounts payable transactions.
  • Perform bookkeeping and accounts management.
  • Use dynamic ERP accounting software to enter and process account receivables and payables.
  • Provide excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintaine open communication with team members and stakeholders, resulting in successful project outcomes.

Education

Master of Arts - Global and International Studies

University of Ghana
07-2023

Bachelor of Science - Accounting

University of Professional Studies
06-2017

Skills

  • Problem-Solving and Analytical Skills
  • Communication Skills
  • Leadership Proficiency
  • Interpersonal Skills
  • MS Office Suite Proficiency
  • Decision-Making
  • Occupational Health and Safety Knowledge

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Volunteer

New Comer Centre of Peel
10.2023 - Current

Operations Lead

Kayak Group of Companies
02.2020 - 07.2023

Accounts Receivable and Payable Specialist

Ghana Airports Company Limited
09.2017 - 10.2019

Master of Arts - Global and International Studies

University of Ghana

Bachelor of Science - Accounting

University of Professional Studies

Credentials

https://www.credly.com/badges/56e67da0-24e0-4569-9bb2-a7c73a610eb1/whatsapp

Credentials

https://www.credly.com/badges/56e67da0-24e0-4569-9bb2-a7c73a610eb1/whatsapp

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JOSEPHINE GESU