Josephine Duku
SCAR
Summary
I am an ambitious,flexible person with a positive drive who likes to set goals and see
them through. I have gained some experience and exposure in the hospitality, customer
service and in insurance administration..
Overview
4
4
years of professional experience
Work History
Administrator
ECONOMICAL INSURANCE, CI Intake
TORONTO
06.2021 - Current
- Reporting to the Manager, be accountable for providing superior service in a processing role
- Categorizing a high volume of incoming communication with accuracy
- Demonstrating superior computer skills and agility in using a variety of different systems and programs
- Consistently attaining quality and production metrics to support the company service standards
- Assisting other departments with various tasks as required
Crew Member
MCDONALDS RESTRURANT
SCARBOROUGH
04.2021 - 06.2024
- Greeting guests, taking orders and processing payments
- Preparing food and drinks
- Managing delivery and mobile orders
- Assembling orders and packaging take-out and delivery
- Keeping all surfaces clean and sanitary to ensure the safety for our guests, fellow crew members, and yourself
Insurance Technical Services Representative
NORTHCITY INSURANCE BROKERS
WOODBRIDGE
07.2020 - 06.2021
- Processing of Claims and brokers notices and informing brokers and Insured of their next step
- Help in lunching and creating new marketing strategies for the company
- Help in collecting premiums from insured when premiums are due
- Help in the tracking of KPI of employees through sales performances
- Generating financial reports, for management with the use of powerbroker
- Assist in other Administrative duties in the office
- Reconciliation of accounts
- Engage in routine calls to make sure insureds are happy with our services.
Education
Post Graduate Certificate Insurance - Management
CENTENNIALCOLLEGE
17th Apr 2020
MSC - Marketing and Management
UNIVERSITY OF EAST ANGLIA
Dec 2017
B.A. - Business Management
ANGLIA RUSKIN UNIVERSITY
May 2016
Managing People, Accounting and Financial Management, Management Skills, Buyer behaviour and interactive marketing - undefined
Relevant Coursework: Consumer Behaviour, Leadership in Contemporary Organisations, Business Law and Strategic Marketing Analysis. - undefined
Skills
- English - Business level proficiency
- Develop promotional materials
- Excellent use of Microsoft office suite, Zoho CRM Suite Servicenow, Ecom Trax
- Guidewire and many more
- Excellent Executive selling presentation
- Plan and control budget and expenditures
- Excellent use of social media platforms
Additional Information
- Flexible and ready to relocate if necessary.
Timeline
Administrator
ECONOMICAL INSURANCE, CI Intake
06.2021 - Current
Crew Member
MCDONALDS RESTRURANT
04.2021 - 06.2024
Insurance Technical Services Representative
NORTHCITY INSURANCE BROKERS
07.2020 - 06.2021
Post Graduate Certificate Insurance - Management
CENTENNIALCOLLEGE
MSC - Marketing and Management
UNIVERSITY OF EAST ANGLIA
B.A. - Business Management
ANGLIA RUSKIN UNIVERSITY
Managing People, Accounting and Financial Management, Management Skills, Buyer behaviour and interactive marketing - undefined
Relevant Coursework: Consumer Behaviour, Leadership in Contemporary Organisations, Business Law and Strategic Marketing Analysis. - undefined
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