JOSEPHINE DEL ROSARIO
Woodstock,NB
Summary
Compassionate caregiver with extensive experience at Family Members, adept at enhancing quality of life through personalized care plans and emotional support. Proven ability in medication management and meal preparation, demonstrating dependability and strong communication skills. Successfully trained new caregivers, fostering a collaborative environment to ensure optimal patient care.
Overview
31
31
years of professional experience
Work History
Caregiver
Family Members
01.2018 - 09.2025
- Provided compassionate support for daily living activities, enhancing quality of life for family members.
- Assisted with medication management, ensuring adherence to prescribed schedules and guidelines.
- Trained new family caregivers on effective communication and caregiving techniques, fostering a collaborative environment.
- Implemented safety measures in home environments, reducing risk of accidents or injuries for vulnerable individuals.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Store Owner
I-care Phone Shoppe
12.2002 - 12.2017
- Managed daily operations, ensuring seamless workflow and customer satisfaction.
- Developed and implemented marketing strategies to enhance store visibility and sales.
- Trained and mentored staff on customer service excellence and product knowledge.
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
- Monitored financial performance with regular budget reviews, identifying areas for cost reduction or revenue growth opportunities.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Cultivated a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Insurance Coordinator
Casa Ciudad
06.2001 - 12.2002
- Managed insurance claims processing to ensure timely resolution and compliance with regulations.
- Coordinated communication between clients and insurance providers to facilitate efficient service delivery.
- Reviewed policy documentation for accuracy, ensuring alignment with company standards and client needs.
- Mentored junior coordinators on best practices in claims management and customer service techniques.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Filed and tracked insurance claims and communicated claims status to patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
Cashier
Shoemart (Megamall Branch)
06.1994 - 12.1999
- Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment.
- Collaborated with team members to streamline workflow during peak hours, improving service speed.
- Trained new staff on register operations and customer service protocols, fostering team development.
- Greeted customers entering store and responded promptly to customer needs.
- Monitored cash drawer for discrepancies, safeguarding company assets through diligent oversight.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Enhanced customer service experience by efficiently processing purchases and returns.
Education
Bachelor of Science - Business Administration And Management
New Era University
Quezon City, Philippines03-2001
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Dependable and responsible
- Emotional support
- Meal preparation
- Housekeeping
- Verbal and written communication skills
- Flexible schedule and availability
- Behavioral management
- Fast learner
Languages
English
Professional Working
Timeline
Caregiver
Family Members
01.2018 - 09.2025
Store Owner
I-care Phone Shoppe
12.2002 - 12.2017
Insurance Coordinator
Casa Ciudad
06.2001 - 12.2002
Cashier
Shoemart (Megamall Branch)
06.1994 - 12.1999
Bachelor of Science - Business Administration And Management
New Era University