Josephine Berry
Stoney Creek,ON
Summary
Resourceful Coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering 8 years of hands-on experience handling various administrative duties and tasks in office setting. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Proficient at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Staff Coordinator
RE/MAX Escarpment Realty Inc., Brokerage
Hamilton, ON
06.2022 - Current
- Developed and issued work schedules for 12 offices according to workloads, covering priority tasks.
- Implemented strategies designed to motivate and encourage employees towards achieving desired goals and objectives.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Resolved conflicts between staff members regarding workflow issues or customer service matters.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Served as a liaison between upper management and staff members by communicating expectations and providing guidance as needed.
- Delegated work to staff, setting priorities and goals.
Real Estate Office Administrator
RE/MAX Escarpment Realty Inc., Brokerage
Hamilton
07.2016 - 06.2022
- Pitched in to help with office tasks during busy periods and staff absences.
- Generated weekly activity reports summarizing progress on tasks assigned to staff members.
- Provided administrative support to the real estate office, including answering phones, filing paperwork and greeting visitors.
- Established work procedures or schedules to organize daily work of administrative staff.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Organized daily operations of the office, such as scheduling appointments and maintaining inventory.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Monitored office supplies to replenish needed inventory before depletion.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
Cashier
Fortinos
Hamilton
08.2012 - 06.2016
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed sales transactions to prevent long customer wait times.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer payments quickly and returned exact change and receipts.
- Worked closely with front-end staff to assist customers.
- Answered customer inquiries regarding store policies and procedures.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Ensured compliance with all safety regulations within the store environment.
Education
Medical Office Administrator
Mohawk College of Applied Arts And Technology
Hamilton, ON04-2016
Skills
- Administrative Leadership
- Scheduling Proficiency
- Data Entry
- Decision-Making Capabilities
- Work Planning and Prioritization
- Discretion and Confidentiality
References
References available upon request.
Timeline
Staff Coordinator
RE/MAX Escarpment Realty Inc., Brokerage
06.2022 - Current
Real Estate Office Administrator
RE/MAX Escarpment Realty Inc., Brokerage
07.2016 - 06.2022
Cashier
Fortinos
08.2012 - 06.2016
Medical Office Administrator
Mohawk College of Applied Arts And Technology
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