Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Josephine Akindele

Davis Bay,Canada

Summary

Results-driven human resources professional with a proven track record in overseeing and optimizing business operations in the banking, microfinance, and technology sectors. With over 12 years of experience, honed skills in enhancing employee engagement, optimizing processes with data-driven insights, and leading digital transformation projects in regulated environments.


Recently relocating to British Columbia, I am eager to contribute to a dynamic bank's HR strategy. My background in strategic leadership and organizational development in a corporate setting has prepared me for a transition into a new field. I bring expertise in managing complex HR functions and driving policy improvements. I focus on leveraging transferable skills to bring value and innovation to diverse industries.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Account Management Officer (Remote)

Sutherland Global
03.2024 - Current
  • Developed detailed onboarding guides that reduced support tickets and boosted self-service rates
  • Maintained a 98% customer satisfaction rating over 1,000+ onboarding sessions through clear, personalized support
  • Consistently achieved 90%+ quality scores while managing 50+ daily interactions; onboarded 400+ clients per quarter and verified 10,000+ student applications

Team Lead, People, Customer Experience & Compliance

FBN Insurance Broker
08.2022 - 03.2024
  • Implemented an automated performance management system, driving significant improvements in goal completion
  • Elevated employee engagement from 65% to 85% over 18 months via targeted cultural initiatives
  • Launched a mentorship program connecting 100+ employees with senior leaders and reduced voluntary turnover by over 30% with enhanced career pathways
  • Authored a policy manual meeting central bank standards; ensured zero audit findings across three periods

Lead, Talent Management & Administration

Vstmex Asset Trading
02.2022 - 08.2023
  • Company Overview: China/UK
  • Designed a remote-first talent acquisition strategy that grew the global talent pool by 23%
  • Reduced time-to-hire from 90 to 45 days by partnering with specialized communities
  • Developed a performance framework for distributed teams, increasing review completion rates by 60%
  • Cut operational costs by 25% through smart contract automation of routine HR processes
  • China/UK

Team Lead, HR Strategy & Staff Onboarding

Coronation Bank
03.2021 - 02.2022
  • Spearheaded a 5-year HR strategic plan in support of the bank's digital transformation initiatives
  • Developed workforce planning models and talent analytics that reduced staffing gaps and operational costs
  • Established succession plans for 20+ key roles and implemented a hybrid work model for 5,000+ employees
  • Digitally transformed 30+ HR policies using gamification techniques to boost engagement

Talent Acquisition Specialist

Food Concepts
04.2019 - 03.2021
  • Reduced average time-to-hire from 25 to 12 days across 200+ restaurant locations
  • Implemented a video interviewing platform, cutting scheduling time by 70%
  • Organized high-volume hiring events and forged strategic partnerships with culinary schools to secure quality talent
  • Enhanced onboarding efficiency through mobile platforms and digital training modules

Lead, Human Resources & Administration

Jessefield Microfinance Bank
05.2017 - 03.2019
  • Expanded the workforce from 85 to 200+ employees across 15 branches
  • Lowered operational costs by 30% through process automation and restructuring initiatives
  • Developed HR policies, achieving 100% compliance with central bank regulations and implemented mobile-first HR solutions
  • Launched a financial wellness program that improved staff retention by 40%

HR Business Partner

First City Monument Bank
01.2013 - 04.2017
  • Redesigned an end-to-end performance management system, enhancing overall staff efficiency
  • Updated bank policies to align with group standards and introduced a mentoring platform for leadership development
  • Developed remote onboarding strategies to support business unit needs during organizational changes

Recruitment & Administration Officer

City Securities Limited
01.2012 - 12.2012
  • Designed a virtual onboarding program that cut travel and accommodation costs significantly
  • Managed full-cycle recruitment for high-demand trades, investment banking, and IT positions
  • Conducted targeted headhunting using LinkedIn and industry networks

Sales, Credit & Loans Coordinator

First City Monument Bank
04.2008 - 04.2012
  • Led the credit loans team to meet monthly targets, growing the loan book by over 60% within two years
  • Recognized as Team Lead of the Year (2011) and contributed to sustained branch performance excellence

Education

Bachelor - Guidance and Counselling

University of Lagos
08.2006

Skills

  • Strategic HR Planning & Execution
  • Talent Acquisition & Development
  • Performance Management & HR Analytics
  • Employee & Labor Relations
  • Change Management & Digital Transformation
  • HRIS & Technology Integration
  • Stakeholder & Leadership Development

Accomplishments

  • Strategic HR Transformation: Led a 5-year HR strategic plan at Coronation Bank to align talent management with digital transformation. This included workforce planning models, succession plans for 20 critical roles, and a hybrid working model for over 5,000 employees.
  • Enhanced Employee Engagement and Retention: Implemented initiatives at FBN Insurance Broker that raised employee engagement from 65% to 85% in 18 months, reduced voluntary turnover by over 30%, and established a mentorship program connecting over 100 employees with senior leaders.
  • Optimized Talent Acquisition and Onboarding: Reduced time-to-hire by up to 50%—from 90 to 45 days at Vstmex Asset Trading and from 25 to 12 days at Food Concepts—through digital-first onboarding platforms and strategic partnerships, accelerating productivity.
  • Operational Efficiency and Cost Reduction: Enhanced growth at Jessefield Microfinance Bank by expanding the workforce from 85 to over 200 employees and reducing operational costs by 30% through automation and strategic restructuring.

Certification

  • Advanced Labour Relations, Luminous Consulting, Vancouver, BC
  • Human Resources Management (in view), CPHR Academic Program, Cactus Institute, BC & Yukon

Timeline

Account Management Officer (Remote)

Sutherland Global
03.2024 - Current

Team Lead, People, Customer Experience & Compliance

FBN Insurance Broker
08.2022 - 03.2024

Lead, Talent Management & Administration

Vstmex Asset Trading
02.2022 - 08.2023

Team Lead, HR Strategy & Staff Onboarding

Coronation Bank
03.2021 - 02.2022

Talent Acquisition Specialist

Food Concepts
04.2019 - 03.2021

Lead, Human Resources & Administration

Jessefield Microfinance Bank
05.2017 - 03.2019

HR Business Partner

First City Monument Bank
01.2013 - 04.2017

Recruitment & Administration Officer

City Securities Limited
01.2012 - 12.2012

Sales, Credit & Loans Coordinator

First City Monument Bank
04.2008 - 04.2012

Bachelor - Guidance and Counselling

University of Lagos
Josephine Akindele