Joseph Hermie Oraye
Vacaville
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Special Handling Specialist
United States Air Force, USAF
11.2020 - 11.2024
- Served as an escalation point for unresolved cases, collaborating closely with relevant departments to find suitable resolutions while maintaining optimal service quality levels.
- Streamlined special handling processes by implementing innovative strategies and tools.
- Maintained detailed records of all interactions, ensuring accurate reporting on trends related to frequently occurring issues requiring special support measures.
- Leveraged advanced problem-solving skills to effectively address unique challenges associated with various client accounts requiring special attention.
- Improved customer satisfaction with efficient resolution of special handling requests.
- Contributed to overall operational excellence by sharing best practices with colleagues and actively participating in continuous improvement initiatives.
Shift Supervisor
Panda Express Restaurant Group
07.2019 - 11.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Swimming Instructor
Donner Swim Club
07.2018 - 08.2019
- Developed strong relationships with students to foster trust and rapport, enabling more effective instruction.
- Organized and taught swimming lessons to children aged 2 to 17 years.
- Implemented ongoing assessments of student progress, adjusting lesson plans accordingly to ensure continued growth in abilities.
- Increased class engagement with interactive activities and games focused on various swimming techniques.
- Continuously updated knowledge on swimming techniques, water safety practices, and instructional methods by attending professional development workshops and conferences.
Education
Bachelor of Science - Economics And Finance
Colorado State University
Fort Collins, CO11-2025
Associate of Science - Transportation Management
Air University
Montgomery, AL08-2024
Skills
- Strong attention to detail
- Effective multitasking
- Time management expertise
- Exceptional communication
- Continuous improvement mindset
- Interpersonal effectiveness
- Teamwork
- Customer service
- Excellent communication
- Reliability
- Adaptability
Certification
- CPR/AED Certification
- Hazardous Material Inspector
- Forklift Certification
- Certified Supply Chain Professional (CSCP)
Timeline
Special Handling Specialist
United States Air Force, USAF
11.2020 - 11.2024
Shift Supervisor
Panda Express Restaurant Group
07.2019 - 11.2020
Swimming Instructor
Donner Swim Club
07.2018 - 08.2019
- CPR/AED Certification
- Hazardous Material Inspector
- Forklift Certification
- Certified Supply Chain Professional (CSCP)
Bachelor of Science - Economics And Finance
Colorado State University
Associate of Science - Transportation Management
Air University
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