Joseph Andre Oasan
Vaudreuil-Dorion,QC
Summary
Results-driven Automotive Professional with extensive experience in managing service operations and enhancing customer satisfaction. Demonstrates strong collaboration skills and thrives in fast-paced environments. Committed to continuous improvement and tackling new challenges, with a proven ability to work independently and rapidly acquire new skills.
Overview
7
7
years of professional experience
Work History
Automotive Service Manager
Le514 Muffler
Dollard-des-Ormeaux, Quebec
03.2022 - Current
- Coordinated service schedules and technician assignments to enhance workflow efficiency and minimize vehicle downtime.
- Streamlined inventory management for parts and supplies to ensure availability and minimize delays.
- Implemented quality control measures to ensure service excellence.
- Resolved customer complaints by actively listening and providing tailored solutions for improved satisfaction.
- Addressed customer disputes by actively listening to concerns and providing tailored solutions for satisfaction.
- Cultivated relationships with vendors to ensure timely procurement of parts, supporting uninterrupted service delivery.
- Advised customers on proper vehicle care techniques after completion of repairs.
Delivery Driver
Uap Inc.
Pointe-Claire, Quebec
05.2021 - 03.2022
- Delivered packages efficiently within designated routes and timeframes.
- Executed daily delivery instructions and route assignments from dispatch.
- Packed orders in a timely manner to prepare for efficient delivery.
- Loaded and unloaded packages while adhering to safety guidelines.
- Communicated delivery status and resolved customer issues to ensure satisfaction.
Auto Mechanic
I-Scan Auto
Pierrefonds, Quebec
07.2019 - 05.2021
- Repaired and replaced faulty components in engines and transmissions.
- Repaired or replaced worn components, including brakes, spark plugs, and radiators, ensuring vehicle safety and optimal performance.
- Performed routine maintenance services, ensuring vehicle reliability through oil changes and tire rotations.
- Diagnosed vehicle issues using advanced diagnostic tools, facilitating timely and accurate repairs.
- Inspected steering systems, suspension joints and wheel bearings for signs of wear.
- Explained repair needs to clients, fostering clear communication and increasing customer satisfaction.
Education
Vocational D.E.P - Automobile Mechanics
West-Island Career Center
Pierrefonds, QC05-2018
Skills
- Vendor negotiation
- Parts ordering
- Quality control
- Customer satisfaction
- Problem solving
- Work Planning and Prioritization
- Multitasking
- Effective communication
Languages
English
Native/ Bilingual
French
Native/ Bilingual
References
References available upon request.
Timeline
Automotive Service Manager
Le514 Muffler
03.2022 - Current
Delivery Driver
Uap Inc.
05.2021 - 03.2022
Auto Mechanic
I-Scan Auto
07.2019 - 05.2021
Vocational D.E.P - Automobile Mechanics
West-Island Career Center