Joseph Zulueta
Oakville
Summary
Proven track record in enhancing delivery efficiency and fostering strong client relationships at Mercedes Benz Oakville Autohaus. Leveraged safe driving practices and customer service excellence to streamline operations and increase satisfaction. Skilled in vehicle maintenance and efficient multitasking, demonstrating reliability and a team player attitude. Achieved a significant reduction in delivery times while maintaining a clean driving record. Skilled distribution professional with 10+ years pulling, staging and delivering parts to customers. Good relationship-building, communication and problem-solving skills. Clean driving record.
Overview
17
17
years of professional experience
Work History
Parts Driver
Mercedes Benz Oakville Autohaus
2014.03 - Current
- Safely operated company vehicles, adhering to all traffic laws and regulations while transporting valuable auto parts inventory.
- Received and submitted payments from customers.
- Contributed to a safe work environment by strictly following safety guidelines and reporting any hazards immediately to supervisors.
- Assisted customers in locating specific parts within the warehouse facility upon request.
- Developed strong relationships with clients by providing friendly, professional interactions during each delivery experience.
- Pulled parts from storage and prepared daily deliveries to verified locations.
- Assisted in warehouse operations, organizing parts storage areas for easy retrieval during deliveries.
- Collected returned items from customer locations.
- Expedited urgent orders for high-priority customers, ensuring minimal wait times without sacrificing accuracy or quality of service.
- Maintained accurate inventory levels by conducting regular stock checks and replenishing as needed.
- Supported fellow team members in completing their daily tasks when necessary, fostering a collaborative working atmosphere.
- Provided exceptional customer service with timely communication of order status updates and addressing any inquiries or concerns.
- Acted as a liaison between the warehouse, sales team, and clients to ensure seamless communication throughout the supply chain.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Pulled parts off store shelves to fill customer orders.
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
- Checked parts computer for stock items and initiated special orders.
- Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
- Determined parts needed by analyzing information and descriptions provided by customer.
- Completed on-time deliveries by choosing best and most efficient routes.
- Fostered positive working relationships with regular customers.
- Minimized company liability and risks to loads by obeying traffic laws.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Kept detailed records of deliveries and money received from customers.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Planned routes to maximize efficiency.
- Ensured on-time deliveries, carefully managing schedules and adjusting routes based on traffic conditions.
- Increased overall productivity by assisting in other warehouse tasks when not engaged in driving duties such as inventory management or order processing.
- Demonstrated accountability and professionalism by completing all paperwork accurately and punctually.
Security Concierge
Commissionaires Great Lakes
2013.06 - 2014.02
- Proactively identified potential security risks through diligent observation, taking action to minimize threats as needed.
- Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
- Contributed to a safe living environment by enforcing community rules and regulations consistently.
- Assisted in emergency situations, following established protocols and providing support to first responders.
- Collaborated with property management team for efficient coordination of maintenance requests and incident reporting.
- Enhanced building security by conducting regular patrols and monitoring CCTV systems.
- Maintained a professional demeanor while managing access control, ensuring only authorized personnel entered the premises.
- Demonstrated adaptability in responding to changing circumstances or emergencies with composure under pressure.
- Managed conflicts professionally using diplomacy and tact, prioritizing the safety of all parties involved.
- Processed incoming packages efficiently, logging them accurately in the tracking system before notifying residents of their availability for pickup.
- Conducted thorough investigations into reported incidents, documenting findings and implementing corrective actions when necessary.
- Streamlined visitor check-in process, expediting entry while maintaining stringent security standards.
- Promoted a positive atmosphere by greeting all individuals warmly upon arrival at the property entrance.
- Served as the first point of contact for residents during off-hours, providing assistance and addressing concerns in a timely manner.
- Facilitated smooth resident move-ins and move-outs, collaborating with staff to ensure a seamless transition.
- Provided top-notch customer service to residents and visitors, addressing concerns and answering inquiries promptly.
- Utilized strong communication skills to liaise between residents, staff, and external vendors for seamless service delivery.
- Leveraged strong organizational skills in managing lost-and-found items effectively while maintaining confidentiality of personal information for affected parties.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Monitored CCTV cameras and alarm systems for security breaches.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Examined doors, windows and gates to verify security.
- Issued access cards to authorized personnel to monitor access points.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Oversaw credentialing activities for all employees, contractors and consultants.
- Responded quickly to emergency situations to assess and deflect issues.
- Investigated suspicious activities and persons to maintain security of premises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Unarmed Security Guard
DiFranco Security Agency
2010.06 - 2013.02
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled commercial property and associated parking garage.
- Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
Personal Assistant
RP Lande Management
2007.07 - 2012.06
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Used discretion when handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Accomplished project deadlines by assisting with task completion whenever required.
- Kept detailed track of household and maintenance inventory and schedules.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Boosted team morale, organized team-building activities that fostered positive work environment.
- Maintained confidentiality, handled sensitive information with discretion and integrity.
- Reduced operational costs, negotiated with vendors to secure competitive rates for office supplies.
- Facilitated smoother daily operations by promptly addressing and resolving administrative issues.
- Enhanced executives' public image, coordinated logistics for public speaking engagements and press interviews.
- Increased efficiency with organization of travel itineraries, ensuring seamless business trips.
- Facilitated project completion, coordinated with cross-functional teams to meet deadlines.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Facilitated transportation to and from appointments.
Education
Bachelor of Arts - Mass Communication
Pamantasan Ng Lungsod Ng Maynila
Manila, Philippines04.1991
Skills
- Efficient multitasking
- Team player attitude
- Strong Working Relationships
- Operational Efficiency
Languages
English
Full Professional
Timeline
Parts Driver
Mercedes Benz Oakville Autohaus
2014.03 - Current
Security Concierge
Commissionaires Great Lakes
2013.06 - 2014.02
Unarmed Security Guard
DiFranco Security Agency
2010.06 - 2013.02
Personal Assistant
RP Lande Management
2007.07 - 2012.06
Bachelor of Arts - Mass Communication
Pamantasan Ng Lungsod Ng Maynila
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