Joseph Waugh
Social Service Worker
Toronto
Summary
Client service professional with a history of managing client interactions and improving service experience. Proven ability to enhance client satisfaction and operational efficiency through effective communication and problem-solving. Reliable team collaborator with a focus on achieving results and adapting to changing needs, showcasing strong organizational and interpersonal skills.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Client Services Coordinator
Bayshore Healthcare
02.2018 - Current
- Maintained and coordinated scheduling for nurses and clients, ensuring proper availability and care requirements.
- Quickly assess and address client concerns by coordinating additional support services, adjusting care plans, and ensuring that urgent needs are met efficiently. Collaborate with healthcare teams to resolve issues and enhance client satisfaction.
- Conduct thorough intake procedures for new clients, collecting and verifying necessary information. Accurately input and maintain medical documents in client records, ensuring confidentiality and compliance with healthcare regulations.
- Effectively liaise with nurses and healthcare professionals to ensure seamless communication regarding client needs, medical concerns, and ongoing care plans. Provide timely updates and relay important information for high-quality patient care.
Student Placement Position (Co-op Placement)
The Dam
05.2024 - 04.2025
- Support daily youth drop-in programs by assisting with operations and ensuring a welcoming environment.
- Lead and facilitate activities that promote engagement, personal growth, and social development.
- Maintain facilities by keeping the space safe, clean, and organized.
- Foster a supportive environment where youth feel valued, respected, and free to express themselves.
Offsite Camp Director
The People’s Church
05.2017 - 09.2017
- Provided leadership and guidance to camp staff by overseeing daily operations, ensuring adherence to safety protocols, and fostering a positive team environment.
- Worked closely with fellow camp leaders to design and implement engaging recreational activities and off-site excursions.
- Delivered clear and concise directions to both staff and campers to ensure smooth program execution.
- Led Camp programming across multiple sites in Toronto’s east side, adapting each community while ensuring consistent delivery and engagement.
Education
Diploma - Social Service Worker
Humber Polytechnic
Toronto, Ontario 01.2024 - 4 2025
Bachelor of Applied Science - Psychology
University of Guelph-Humber
Toronto, Ontario 09.2013 - 4 2018
Skills
- Proficient in Microsoft 365 applications
- Conflict Resolution
- Training and Group Facilitation skills
- Valid G License
- Scheduling and planning
- Strong organization
- Client relationship building
- Exceptional communication
Timeline
Student Placement Position (Co-op Placement)
The Dam
05.2024 - 04.2025
Diploma - Social Service Worker
Humber Polytechnic
01.2024 - 4 2025
Client Services Coordinator
Bayshore Healthcare
02.2018 - Current
Offsite Camp Director
The People’s Church
05.2017 - 09.2017
Bachelor of Applied Science - Psychology
University of Guelph-Humber
09.2013 - 4 2018
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