Summary
Overview
Work History
Education
Skills
Languages
Availability
Timeline
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JOSEPH UKO

Belleville,ON

Summary

Dynamic customer service professional with proven expertise in complaint resolution and customer satisfaction measurement, honed at VIENNA SUITES and GOLDEN GATE HOTEL. Excelled in high-stress situations, boosting loyalty and engagement through empathetic interaction and proficient use of Microsoft Excel for data-driven decision-making. Demonstrates exceptional follow-up skills and a professional telephone demeanor, ensuring high retention rates and positive feedback.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

VIENNA SUITES
01.2021 - 05.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Cashier

GOLDEN GATE HOTEL
03.2019 - 01.2020
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.

Education

Master of Arts - GLOBAL PROJECT MANAGEMENT

Loyalist College of Applied Arts And Technology
Belleville, None
08-2026

Bachelor of Science - Civil Engineering

KAAF UNIVERSITY COLLEGE
ACCRA GHANA
05-2010

Skills

  • Call center experience
  • Microsoft Excel
  • Complaint resolution
  • Customer satisfaction measurement
  • Follow-up skills
  • Documentation
  • Microsoft PowerPoint
  • Scheduling
  • Professional telephone demeanor

Languages

English
Full Professional
French
Full Professional

Availability

Monday 4pm till 12am, 

Tuesday 4pm till 12am,

Wednesday 4pm till 12am

Thursday 6am till 3pm 

Friday 4pm till 12am and 

Saturday 8am till 6pm

Timeline

Customer Service Representative

VIENNA SUITES
01.2021 - 05.2022

Customer Service Cashier

GOLDEN GATE HOTEL
03.2019 - 01.2020

Master of Arts - GLOBAL PROJECT MANAGEMENT

Loyalist College of Applied Arts And Technology

Bachelor of Science - Civil Engineering

KAAF UNIVERSITY COLLEGE

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JOSEPH UKO