Joseph Tomasini

• Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
• Collaborated with kitchen staff to maintain timely food delivery and presentation standards.
• Trained new servers on menu details, service protocols, and customer interaction techniques.
• Managed multiple tables simultaneously while maintaining attention to detail and efficiency.

• Developed comprehensive beverage programs aligning with seasonal menus and guest preferences.
• Led training sessions to enhance staff knowledge of wine and beverage offerings.
• Managed vendor relationships to ensure high-quality product selection and pricing.
• Executed strategic marketing initiatives to promote beverage sales and enhance guest experience.

• Led cross-functional teams to enhance operational efficiency and drive business growth.
• Developed and implemented strategic initiatives to optimize resource allocation and reduce costs.
• Streamlined workflows through process improvements, resulting in increased productivity and team performance.
• Mentored and trained staff on best practices, fostering a collaborative work environment and skill development.

Played pivotal role in high profile reopening of 36-year-old Venice institution, assisting ownership with transformation of 8,000 sq. ft. venue with bakery, full coffee bar, fast casual cafe, and fine dining restaurant
Coordinated in pre opening logistics
Assisted in hiring, onboarding, and training of 100+ member team assuring commitment to new vision while maintaining locations community-focused vibe
Developed and enforced new standard operating procedures
Oversaw daily operations across multiple revenue streams, managing service from 7 a.m. to late night
Managed scheduling and payroll

Created and Developed a personalized 3-hour interactive tour of San Francisco, connecting audiences with strategically placed actors in a walkable, historical, and theatrical experience
Cultivated strong interpersonal relationships with hundreds of clients to understand needs, manage expectations, and offer exceptional adventure experiences
Adapted presentations and tour content in real time to meet the diverse backgrounds, physical abilities, and interests of various groups
Oversaw all communication of hired actors, venues, and tour groups, managing tight time standards between tour groups