Joseph Thomas
Kitchener,ON
Summary
Professional with strong background in providing exceptional customer service in high-pressure environments. Adept at ensuring passenger safety and comfort, with focus on team collaboration and adaptability to changing needs. Skilled in conflict resolution, communication, and emergency response procedures. Reliable and results-driven, consistently meeting and exceeding employer expectations.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
Bath & Body Works
09.2023 - Current
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Attendant
City of Kitchener
04.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Participated in ongoing training sessions to stay informed on industry trends, best practices, and new product offerings for effective client communication.
- Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts and handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted in developing standard operating procedures that led to an increase in overall efficiency within the department.
Education
Master of Arts - Broadcasting Performance And Digital Media
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None04-2024
Skills
- Team collaboration
- Customer engagement
- Customer relationship management
- Complaint handling
- Relationship building
- Customer needs assessment
- Team training and development
- Customer retention
- Company policy adherence
- Customer service
- Problem-solving abilities
- Brand representation
- Customer relations
- Calm under pressure
- Following scripts
- Staff education and training
Languages
English
Native or Bilingual
Hindi
Professional Working
Malayalam
Native or Bilingual
Timeline
Customer Service Executive
Bath & Body Works
09.2023 - Current
Customer Service Attendant
City of Kitchener
04.2023 - Current
Master of Arts - Broadcasting Performance And Digital Media
Conestoga College Institute of Technology And Advanced Learning
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