Joseph Taylor
Brockville,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Harvey's Restaurant
08.2013 - 12.2023
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Tax Preparer
H&r Block
01.2017 - 05.2017
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Identified potential audit red flags to minimize risk of CRA audits.
- Educated clients on tax planning strategies, helping them save money in future years.
- Facilitated communication between clients and CRA resolving discrepancies and ensuring accurate filings.
- Maintained compliance by adhering to current tax laws and regulations.
- Prepared tax returns
General Manager
Harvey's Restaurant
11.2006 - 07.2013
- Developed and implemented strategies to increase sales and profitability.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed budget implementations and employee evaluations
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Investment Funds - Financial Planning
Canadian Securities Institute
Toronto, ON03.2024
Skills
- Schedule Management
- Exceptional interpersonal communication
- Staff Scheduling
- Business Forecasting
- Problem Resolution
- Motivation
- Proficient in Google Suit
- Management Team Building
- Sales Coaching
- Training Management
- Customer Relationship Management
Languages
English
Native or Bilingual
Certification
- Service Excellence. Ontario Tourism Education Corporation (OTEC) - July 2017
Timeline
Tax Preparer
H&r Block
01.2017 - 05.2017
General Manager
Harvey's Restaurant
08.2013 - 12.2023
General Manager
Harvey's Restaurant
11.2006 - 07.2013
Investment Funds - Financial Planning
Canadian Securities Institute
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