Joseph Ssebuliba
Brampton,Canada
Summary
Over 10 years of hands-on experience in planning, implementing, coordination, monitoring, review, appraisal and assessment of potential and existing risks for drinking water, waste water projects, programs and environmental protection initiatives at national, city, municipality and community level. Proven knowledge of drinking water production, distribution, quality management systems and emergency response protocols. Knowledge and hands-on experience in source protection planning and implementation of initiatives. Proven skills and proficiency in use of computer and specialized software for data collection, management, analysis, proof-reading and report writing, electronic record keeping and document management; with emphasis on accuracy and attention to detail. Sincere customer service skills to effectively respond to inquiries, service requests, complaints in a diplomatic, unbiased and professional manner with diversity approach. Strong organizational, time management, multi-tasking and prioritization skills, able to meet strict deadlines and maintain attention to details in a high pressure and fast-paced environment. Exceptional interpersonal skills; able to network, negotiate, build rapport and maintain effective working relationships with staff at all levels, community agencies the public and clients. Demonstrated ability to carry out duties effectively in multiple functional environments in a timely, efficient manner independently and as collaborative team member. Excellent oral and written communication skills, active listening and problem-solving techniques and able to explain complex information, prepare and document correspondences and reports; fluent English and French. Knowledge and skills in stake holders’ management. Good on-the road driving with class G drivers’ license and own insured vehicle. Knowledge of water and wastewater management software like SCADA systems. Knowledge of Ontario regulations related to water abstraction, production and distribution.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Security Officer
Paladin Security
01.2025 - Current
- Deployed to serve at Pearson International Airport and perform the following duties.
- Provides holistic customer service to the public / users of Pearson International Airport at arrivals, departure sections and all assigned areas.
- Ensures parking enforcement and even traffic flow in and out of assigned areas.
- Identifies, reports potential occurrences of suspicious activities by airport users.
- Investigates suspicious vehicle activities and violators of approved traffic movement and parking guidelines.
- Patrols assigned areas on foot to ensure security of facility and all areas.
- Coordinates, provides update to arrivals about pre-arranged services of transport and hotel bookings.
- Works with airport medics to assist in emergency response.
- Works with Pearson airport security and police to remove unauthorized persons from assigned terminal areas in accordance with the Trespass to Property Act and relevant bylaws.
- Responds to urgent and potentially volatile situations.
- Guides other security officers on application of the Criminal Code of Canada and Trespass to Property Act – for compliance and avoidance of violation of applicable laws.
- Licence No. 50039013
Cargo Handler
FEDEX CORPORATION
09.2024 - 06.2025
- Loaded and offloaded freight between facilities and aircrafts.
- Organised inventory and goods for easy retrieval.
- Inspected in-coming freight for damage control.
- Updated customers on status of deliveries by ensuring cargo safety and making sure dispatched cargo reaches right destination.
- Operated and maintained heavy equipment such as pump trucks, conveyor belts.
- Took record of minutes of operational meetings on behalf of supervisor.
- Ensured environmental health and safety guidelines were adhered to by all cargo handlers during a shift.
Ware house associate
ROOTS CORPORATION
11.2024 - 12.2024
- Picked orders based on instructions from a world-class computerised audio set-up.
- Sorted orders and items in customers’ orders to confirm that the right selection went to the right sort.
- In-put orders on wall in a computerised set-up.
- Undertook reconciliation, reported on stock levels and advised on re-order requirements for different items in the ware house.
- Packaged, labelled, stamped addresses on packages using computerised equipment.
- Loaded and off-loaded delivery trucks.
- Participated in day-to-day hygiene tasks (cleaning of the ware house).
Branch Manager
Kampala Water – National Water and Sewerage Corporation
04.2023 - 05.2024
- Was In charge of the daily operation of the branch, serving over 200,000 clients / customers with clean water and waste water services, supervising 42 staff directly and additional 35 field staff indirectly of different professions and back grounds.
- Superintended over communication in the branch by attending to all official and unofficial emails, in-coming calls, inquiries and complaints from clients and made sure that appropriate feedback was provided within the required time.
- Ensured teamwork and competitive service delivery by arranging and presiding over planning meetings, joint monitoring and review meetings; taking a record of minutes, following up action issues, documenting and sharing lessons learned and rewarding and motivating excelling team members. Integrated quarterly performance reports plans were shared with the head office.
- Coordinated and supervised the schedules of the corporation mobile laboratory to ensure that regular water quality testing was undertaken, results disseminated promptly to influence decision making.
- Supervised the branch data collection and billing officer, ensuring regular (daily, weekly, monthly) update of data on the quality of drinking water and waste water systems, analysis of collected data for decision making, reporting and problem solving.
- Presided over branch water source protection planning and implementation of initiatives. Took a lead in educating communities about the importance of source protection and environmental conservation.
- Supervised the branch procurement officer and made sure that there was adequate supply of supplies and logistics needed for smooth service delivery. The effective inventory management system for branch assets resulted in achieving a 20% reduction in non-revenue water, saving on stocking and repair costs.
- Worked with the branch engineer and commercial officers to ensure that field staff were fully engaged, stand-by teams alerted and fully equipped to handle emergency bursts no water cases and other non-technical calls for duty in the field. This resulted in the extension of water and waste water service coverage by 15% through laying of new distribution and service lines, connecting more users to the water and waste water network.
Project Manager and Team leader, Environment and Social safeguards
National Water and Sewerage Corporation
05.2014 - 03.2023
- Led project teams in planning, designing, formulating, scoping and developing projects and project budgets for water and wastewater infrastructures; ensured that procurement of consultancy and construction services, tendering, evaluation of bids and award of contracts for consultancies and works were done in a timely way (Kampala sanitation project – The Government of Germany funded Nakivubo – Kinawataka sewer project, The French government funded Lake Victoria Water and Sanitation project, The World Bank funded water supply and sanitation project in towns of Bushenyi, Arua, Gulu, Mbale, Adjumani, The Denmark funded South western water and waste water project in towns of Masaka, Mbarara, Isingiro, Mpigi and Wakiso).
- Oversaw all environmental and social safeguard issues at NWSC; ensured compliance with local and international standards, laws and regulations for infrastructure investments
- Oversaw all catchment management and water sources’ protection studies, projects (infiltration, in-flow, use and re-use) for sustainable water supply to water abstraction, water treatment and above all for water quality. Prequalification documents, requests for tender, requests for proposals, requests for quotations, technical specifications and project briefs that were prepared. Prepared progress reports and shared with Development partners and other stakeholders.
- Ensured water and waste water services reliability by adopting a regular and effective operation and maintenance program for water infrastructures, monitoring and undertaking water quality tests.
- Completed way leave acquisition for bulk water and waste water transmission mains. Prepared resettlement action plans and budgets including conducting stakeholder engagement. Individuals affected by the projects were compensated, resettled and the eco-system reconstructed through re-forestation and advocating for zero-carbon emission water treatment technologies.
- Prepared projects’ progress and completion reports for the digest of members of the Board of Directors, donor agencies and other stakeholders in Government.
- Represented environmentalists and sociologists in sector and project review meetings, legislation review workshops arranged by the Ministry of Water and Environment.
- Planned, arranged and held strategic stakeholder engagement with several stakeholders; to ensure community ownership and support to implemented infrastructure projects.
Branch Manager
Uganda Red Cross Society
08.2012 - 04.2015
- Oversaw daily branch activities, reporting to the branch governing board and the regional program manager, while ensuring smooth operations and effective communication.
- Managed the design and development of project proposals and concept papers based on community needs assessments, and oversaw branch planning, budgeting, and activity implementation.
- Supervised service delivery to the the community housing project for low income and vulnerable members in Entebbe branch.
- Maintained a professional and effective relationship with all individuals and agencies associated with shelters.
- Managed the recording system of entries and exits of clients to and from shelter.
- Ensured that programs are functioning as intended and continued to support the mission of the agency.
- Developed and reviewed policies and procedures for the Emergency Shelter Program and updating them as needed.
- Supervised the implementation of case management of all residents, assisting them in drawing meaningful vision, missions, goals and thereafter monitored progress and preparation for discharge from the shelter.
- Ensured safety of the shelter by supervising the activities and operations of the security staff.
- Supported physical and social, mental well-being of residents, by ensuring service delivery through documenting information, observations, and impressions that may impact on a resident’s case plan.
- Led to staff development through motivation and training while carrying on day today supervision of staff to ensure high standards of work quality and organization performance, customer service while encouraging innovation and evaluating performance leading to effective team work
- Initiated and implemented strategies for motivating, recruiting, engaging, and retaining members and volunteers, supported planning and capacity building, and assessed and reported on the vulnerabilities and needs of affected communities.
Senior Assistant Secretary / Town Clerk
Mityana District Local Government
02.2007 - 07.2012
- Managed and coordinated the implementation of government policies and laws for social services delivery, leading to the development and transformation of the population.
- Led the planning, organizing, budgeting, coordination, direction, reporting, monitoring, and supervision of all government and private sector activities in the sub-county.
- Ensured efficient revenue collection and accountability for all resources, while collecting, assessing, analyzing, and maintaining records on the sub-county population, electorate data, infrastructure, economic activities, and social institutions.
- Led teams to plan, design, formulate, scoop, and develop projects and project budgets for water and waste water infrastructures in the local government, serving up to 70,000 people, businesses and institutions.
- Prepared documents to facilitate the procurement of consultancy and construction services, tendering, evaluation of bids and award of contracts for consultancies and works were done in a timely way.
- Prepared correspondences, reports, letters, and responses to emails to stake holders.
- Scheduled, prepared venues and logistics, facilitated ALL technical, council, standing committee meetings, took record of minutes and tracked progress of all action issues.
Education
Masters of Business Administration (MBA) -
Uganda Martyrs University
Uganda01.2014
Post Graduate Diploma - Public Administration and Management
Uganda Management Institute
Uganda01.2007
Certificate - Law
Law Development Center (LDC) Makerere
Uganda01.2005
Diploma - Information Technology and Business Administration
Datamine Technical Business College
Uganda01.2004
Bachelor of Arts - Social Sciences degree, Economics and Public administration
Makerere University
Uganda01.2003
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
LANGUAGES
English: Speaking - Fluent, Listening - Fluent, Reading - Fluent, Writing - Fluent
French: Speaking - Basic, Listening - Basic, Reading - Fluent, Writing - Working knowledge
French
Elementary
Certification
- Certified in Customer Service - September 2024, conducted by Dixie Bloor Neighborhood Center, Ontario.
- Certified in Emergency First Aid with CPR C & AED – September 2024, by Ontario, Health Canada.
- Security guard officers’ training and certification- Government of Ontario (Paragon Security Company)
- Drivers’ License – Class G, Ontario, Canada.
- CLBPT Language assessment – Level 8.
Timeline
Security Officer
Paladin Security
01.2025 - Current
Ware house associate
ROOTS CORPORATION
11.2024 - 12.2024
Cargo Handler
FEDEX CORPORATION
09.2024 - 06.2025
Branch Manager
Kampala Water – National Water and Sewerage Corporation
04.2023 - 05.2024
Project Manager and Team leader, Environment and Social safeguards
National Water and Sewerage Corporation
05.2014 - 03.2023
Branch Manager
Uganda Red Cross Society
08.2012 - 04.2015
Senior Assistant Secretary / Town Clerk
Mityana District Local Government
02.2007 - 07.2012
Post Graduate Diploma - Public Administration and Management
Uganda Management Institute
Certificate - Law
Law Development Center (LDC) Makerere
Diploma - Information Technology and Business Administration
Datamine Technical Business College
Bachelor of Arts - Social Sciences degree, Economics and Public administration
Makerere University
Masters of Business Administration (MBA) -
Uganda Martyrs University