Joseph Scarantino

• Lead cross-functional Quality and Shipping operations within a fast-paced, deadline-driven aerospace environment, coordinating daily workflow between quality, packing, and leadership to maintain efficiency, safety, and strict compliance standards

• Execute same-day fulfillment across 500–800+ precision aerospace parts weekly (peaking at 1,000), maintaining approximately 95% on-time delivery and completing urgent expedite shipments within under one hour of quality release

• Direct outbound logistics valued at $2M–$4M+ per month, ensuring full traceability, regulatory compliance, and accurate customer-specific documentation for mission-critical flight hardware

• Coordinate logistics for high-profile aerospace and defense customers including SpaceX, Anduril, Raytheon, NASA, Lockheed Martin, DART, and others, consistently meeting aggressive production and delivery deadlines

• Partner with supervisors and administrative teams to streamline shipping workflows and reduce processing delays across packing, documentation, and carrier coordination

• Generate and verify certificates of conformance, tracking labels, parts lists, and compliance records while maintaining aerospace-level traceability across high-volume outbound shipments

• Coordinate FedEx, UPS, Seko, AeroDelivery, and specialized freight providers while serving as primary operational contact for clients, delivering real-time updates and rapid solutions for urgent shipments

• Delivered high-touch technical support for B.E.A.M. (Business, Enterprise, Aviation, Maritime) customers including U.S. military and government clients, maintaining network reliability while exceeding SLA performance targets

• Resolved 30+ complex support cases daily across CRM, ERP, and internal tooling via phone, email, and chat, covering onboarding, advanced diagnostics, and hardware/network troubleshooting

• Led B2B and B2E solution consultations with inbound enterprise clients, translating technical requirements into scalable Starlink deployments through cross-functional collaboration with engineering and logistics teams

• Monitored Starlink’s global infrastructure, identifying congestion, throughput, and POP node performance issues to improve uptime and customer experience

• Managed deployment readiness and lifecycle support for major enterprise accounts including Walmart, Royal Caribbean, and international defense organizations, aligning service delivery with contractual requirements

• Authored SOPs, workflow playbooks, and technical documentation to scale support operations, reduce resolution time, and onboard new team members; facilitated internal training sessions on diagnostics and escalation handling

• Supported Starship Flight 1 readiness by diagnosing telemetry integration issues and configuring Starlink uplink systems for in-flight data transmission