Joseph Santoyo
Northridge
Summary
Developed strong logistical and time management skills in fast-paced environment. Proven ability to navigate and adapt to changing schedules while maintaining high standards of accuracy and efficiency.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Veteran
04.2020 - 05.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
Freelancer
Self-employeed
01.2022 - Current
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Strengthened client relationships with consistent communication and timely project updates.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Associate's Degree - Marketing
Pierce College
6201 Winnetka Ave, Woodland Hills, CA 91367Skills
- Problem-solving
- Time management
- Attention to detail
- Customer support
Timeline
Freelancer
Self-employeed
01.2022 - Current
Delivery Driver
Veteran
04.2020 - 05.2021
Associate's Degree - Marketing
Pierce College