JOSEPH SANTIAGO
Goose Bay,Canada
Summary
An innovative and versatile professional who has five years of customer service and client management experience. Experienced with employee relations, recruitment, and policy development.
Known for supporting organizational goals through effective talent management and conflict resolution. Demonstrated expertise in communication and problem-solving.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Thunder Rode Enterprises
04.2025 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Trained new employees and delegated daily tasks and responsibilities.
- Troubleshot equipment to reduce service calls and downtime.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
Food Counter Attendant
Thunder Rode Enterprises
08.2023 - 04.2025
- Greeted customers with smile and provided helpful suggestions.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
- Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
- Assisted in inventory management, ensuring adequate stock levels to meet customer demand.
Legal Assistant
Legal Soft Solutions
07.2022 - 07.2023
- Managed the retrieval, editing, organization, and consolidation of client’s medical and billing records in relation to on-going cases within the law firm.
- Carried out administrative duties as needed by the law firm such as receiving inbound and performing outbound calls to clients, hospitals, and insurance companies.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
Deployment Coordinator
PEARSON MGMT SRVCS PHILS, INC.
03.2019 - 04.2022
- Provided back-office, administrative, and operational support to working professionals based in the UK.
- Executed excellent customer service; addressing customer and client requests and concerns via email and ticketing platforms.
- Increased client satisfaction by effectively managing deployment expectations and delivering consistent results within specified timeframes.
Recruitment Specialist
Topsearch Manpower Provider, Corp.
03.2018 - 10.2018
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Developed and maintained relationships with external recruitment agencies to expand candidate pools for hard-to-fill positions, ultimately leading to successful hires.
- Oversaw compliance with labor laws and regulations, minimizing risk of legal issues.
- Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
Education
Bachelor of Science - Psychology
San Beda University
Manila, Philippines06.2017
Skills
- Customer Service
- Technical Support
- Case Handling and Management
- Employee Training
- Employee Scheduling
- Workplace Safety
- Staff management
- Inventory Control and Record Keeping
- Transcription
- Microsoft 365
- Basic photo/audio/video editing
- Food Service
Languages
English
Full Professional
Timeline
Shift Supervisor
Thunder Rode Enterprises
04.2025 - Current
Food Counter Attendant
Thunder Rode Enterprises
08.2023 - 04.2025
Legal Assistant
Legal Soft Solutions
07.2022 - 07.2023
Deployment Coordinator
PEARSON MGMT SRVCS PHILS, INC.
03.2019 - 04.2022
Recruitment Specialist
Topsearch Manpower Provider, Corp.
03.2018 - 10.2018
Bachelor of Science - Psychology
San Beda University
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