Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Saad

Ottawa,ON

Summary

Committed professional offering progressive experience in operations leadership. Skilled at identifying and implementing process improvements to drive efficiency and productivity. Motivating leader with proven success managing cross-functional teams.

Overview

9
9
years of professional experience

Work History

CEO & Business Director

The Energy Centre
Ottawa, ON
01.2023 - 08.2024
  • Developed and implemented strategic business plans to increase company profitability.
  • Developed strategies for improving customer service standards throughout the company.
  • Collaborated with marketing teams on campaigns aimed at increasing brand visibility in target markets.
  • Implemented technological solutions designed to improve operational effectiveness.
  • Negotiated contracts with vendors to secure competitive pricing for goods or services.
  • Recruited, trained, mentored, and managed employees at all levels within the organization.
  • Cultivated relationships with external organizations to build partnerships that benefited both parties.
  • Increased revenue generation by over 86% in 18 months.
  • Completed over 68% of total annual sales for the entire corporation.

Service Technician

Anchor Home Comfort
Ottawa, ON
01.2021 - 01.2023
  • Maintained and repaired residential heating and cooling equipment.
  • Provided an excellent customer service experience for the client base intra-day, netting a 5.0-star average rating on Service Titan.
  • Educated clients on understanding how their HVAC systems operate and the importance of ensuring the general upkeep of their equipment.
  • Generated the company over $100,000 in sold estimates every month, constantly surpassing my monthly quota.
  • Sold an average of 20 service plan memberships on a monthly basis, outperforming every other technician on staff.

Division Head

Cooper Equipment Rentals
Ottawa, ON
08.2019 - 05.2021
  • Managed the entire heat department for construction heaters
  • Maintained, organized, and serviced all construction heaters, hoses, regulators, and ducts
  • Gained proficiency in troubleshooting dual fuel direct/indirect construction heaters with outputs far exceeding 1 million Btuh's, with the utilization of all fuel types
  • Oversaw work for The Parliament of Canada, Pomerleau, EBC, JPL, PCL, and various other major construction companies in the Ottawa/Gatineau region
  • Maintained and serviced the construction heaters (on-site) for all of the major construction companies/projects in the Ottawa/Gatineau region
  • Assisted the manufacturer's engineers in the optimization of their products by provided them with in-field performance assessments, and observational weaknesses in certain designs
  • Provided clients with top tier customer service, prioritizing their demands with utmost respect and integrity.

Service Technician

Enercare
Ottawa, Ontario
02.2017 - 06.2019
  • Inspected equipment for proper operation and safety hazards prior to use.
  • Performed onsite repair of equipment at customer locations.
  • Maintained accurate records of service calls, repairs, and parts used.
  • Adhered to quality assurance procedures during every stage of the service process.
  • Followed all safety protocols while performing work in potentially hazardous environments.
  • Generated over $60,000 a month of completed sales leads.

Commercial HVAC Technician

Lar-Mex
Ottawa, Ontario
08.2015 - 12.2016
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Reviewed technical manuals and other documents related to product operation and maintenance requirements.
  • Replaced defective components or parts as needed.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Conducted preventive maintenance procedures according to established schedules.

Education

Diploma - Gas Technician II

Hi-Mark Occupational Skills Training Center Ltd
Ottawa, ON
05-2014

De La Salle Public Highschool
Ottawa, ON
06.2012

Skills

  • Strategic Planning
  • Operations Management
  • Revenue Growth
  • Business Development
  • Sales Growth
  • Innovative and Visionary
  • Client Engagement
  • Crisis Management
  • Sales Planning
  • Consultative Sales
  • Service-driven sales
  • Customer Service
  • Quality Control
  • System Troubleshooting

Timeline

CEO & Business Director

The Energy Centre
01.2023 - 08.2024

Service Technician

Anchor Home Comfort
01.2021 - 01.2023

Division Head

Cooper Equipment Rentals
08.2019 - 05.2021

Service Technician

Enercare
02.2017 - 06.2019

Commercial HVAC Technician

Lar-Mex
08.2015 - 12.2016

Diploma - Gas Technician II

Hi-Mark Occupational Skills Training Center Ltd

De La Salle Public Highschool

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Joseph Saad