JOSEPH RUIZ
Rohnert Park
Summary
Dynamic field service professional with a robust background in technical diagnostics and repair, consistently delivering reliable solutions while upholding exceptional service standards. Expertise in equipment maintenance, technical troubleshooting, and fostering strong customer relations enhances the ability to meet diverse challenges. Committed to team collaboration and achieving results, with proven adaptability to evolving needs in fast-paced environments. A track record of utilizing effective problem-solving techniques ensures operational efficiency and high levels of customer satisfaction.
Overview
13
13
years of professional experience
Work History
Field Service Technician
Sonic.net
Santa Rosa, CA
02.2023 - Current
- Diagnosed and resolved technical issues in telecommunications equipment.
- Conducted routine inspections to ensure system performance and reliability.
- Provided training and mentorship to junior technicians on service protocols.
- Implemented process improvements to enhance workflow efficiency and customer satisfaction.
- Developed and maintained documentation for service procedures and best practices.
- Ensured compliance with safety standards during installation and maintenance tasks.
Owner
Joeys Computers
Santa Rosa, CA
07.2013 - Current
- Troubleshooting both Hardware and Software Issues over phone
- Building Computers for client's specific needs
- Installing and recommendation of hardware and software based on clients' needs of specifications
- Network connection and installing
- Provide troubleshooting, installation of hardware, printer, wifi
- Entering Costumers data into my database so I know what system im working on ahead of time.
Security Guard
D-Block
Santa Rosa, CA
06.2021 - 09.2021
- Enter Residents Data onto time log for Covid-19 protocols
- Protect the business' property, staff, and the environment by keeping the location secure
- Apprehend trespassers and remove people who violate the rules of the location they secure
- Report any suspicious incidences to management in detail
- Act in a lawful manner while in defense of the property, staff, and environment they are in charge of
- Conduct regular and random patrols around the business building and perimeter.
Security Officer
Allied Universal
Sacramento, CA
12.2019 - 05.2021
- Protect the business' property, staff, and the environment by keeping the location secure
- Apprehend trespassers and remove people who violate the rules of the location they secure
- Report any suspicious incidences to management in detail
- Act in a lawful manner while in defense of the property, staff, and environment they are in charge of
- Conduct regular and random patrols around the business building and perimeter.
Education
High School Diploma -
Piner High School
Santa Rosa, CA05-2019
Computer Science: Computer Science
California State University
Sacramento, CASkills
- Critical thinking Microsoft Applications Written communication
- Public speaking Recordkeeping User support
- Scheduling Quality assurance Analytical thinking
- Verifying data accuracy
- Error identification
- Filing and data archiving
- Administrative support specialist
- Teamwork and coordination
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
Education and Training
other
Timeline
Field Service Technician
Sonic.net
02.2023 - Current
Security Guard
D-Block
06.2021 - 09.2021
Security Officer
Allied Universal
12.2019 - 05.2021
Owner
Joeys Computers
07.2013 - Current
Computer Science: Computer Science
California State University
High School Diploma -
Piner High School