JOSEPH R. SANDOVAL
Los Angeles
Summary
Dynamic Field Technician with a strong foundation in customer service, management, and mechanical operations. Skilled in using a variety of tools and technologies to deliver high quality work and support team goals. Dedicated to continuous learning and professional growth while contributing to an organization’s success through reliability, adaptability, and strong problem solving skills.
Overview
16
16
years of professional experience
Work History
Manager/Director of Operations Organization
V&J PARKING SERVICES
01.2017 - Current
- Led functional teams to drive strategic initiatives and enhance operational efficiency.
- Developed and implemented performance metrics to assess departmental success and improve accountability.
- Streamlined processes to reduce redundancy, increasing overall productivity across multiple departments.
- Established collaborative partnerships with stakeholders to align goals and optimize resource allocation.
- Facilitated change management initiatives, supporting teams through transitions to achieve desired outcomes.
- Built strong professional networks within the industry that led to increased referrals and partnership opportunities.
Driver Manager
WESTCOAST PARKING SYSTEMS INC
07.2012 - 12.2017
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Implemented strategies to enhance checkout speed during peak hours.
- Supervised daily operations of valet team, ensuring efficient vehicle handling and guest satisfaction.
- Resolved guest complaints promptly, maintaining a high standard of customer satisfaction throughout services.
Assistant Manager, Customer Service
PAINTCRAFT SUPPLY & HARDWARE
06.2009 - 10.2017
- Analyzed customer inquiries and complaints to streamline resolution processes.
- Oversaw scheduling and shift assignments, optimizing staff coverage during peak times for optimal customer support.
- Contributed to revenue growth by identifying opportunities for process improvements that increased productivity while maintaining high standards of service quality.
- Utilized expert knowledge of hardware products to educate both customers and fellow associates on product offerings.
Assistant Maintenance Technician
Martinez & Co. Construction LLC
09.2012 - 11.2014
- Installed various types of water heaters, adhering to manufacturer specifications and local codes.
- Diagnosed and repaired water heater malfunctions, ensuring optimal performance and safety compliance.
- Assisted in troubleshooting electrical issues, enhancing operational reliability and efficiency.
Education
Financial Services, Insurance, & Mortgage
Regional Occupation Program
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Santa Monica College
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Montebello Highschool
01.2012
Skills
- Service excellence
- Sales expertise
- Strong leadership abilities
- Independently motivated
- Rapid adaptability
- Experienced in Microsoft Word and Excel functionalities
- Fluent in two languages
- Focused on objectives
- Strong leadership capabilities
Timeline
Manager/Director of Operations Organization
V&J PARKING SERVICES
01.2017 - Current
Assistant Maintenance Technician
Martinez & Co. Construction LLC
09.2012 - 11.2014
Driver Manager
WESTCOAST PARKING SYSTEMS INC
07.2012 - 12.2017
Assistant Manager, Customer Service
PAINTCRAFT SUPPLY & HARDWARE
06.2009 - 10.2017
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Santa Monica College
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Montebello Highschool
Financial Services, Insurance, & Mortgage
Regional Occupation Program