JOSEPH ROGERS
Summary
A passionate and dedicated hotel management professional with a proven track record of orchestrating successful operations within the realm of hospitality. The journey underscores the embodiment of exceptional planning and organizational prowess, intertwined with a profound aptitude for leadership. This journey showcases the orchestration of seamless and efficient hotel service operations, striking a harmonious equilibrium between delivering excellence to guests and optimizing cost-effectiveness.
Overview
5
5
years of professional experience
Work History
Food & Beverage Manager
The Metcalfe hotel
09.2022 - Current
- Provided administrative support to upper management through inventory reporting, budget governance and payroll management.
- Demonstrating expertise in wine and beverage selection, pairings, and service to enhance the overall dining experience.
- Managed restaurant, bar and banqueting operations on shift basis, catering up to 160 guests at any one time.
- Understood and represented training and support needs of F&B team by organizing regular professional development opportunities.
- Scheduling, ordering and meeting with suppliers weekly.
- Set daily and weekly cleaning and equipment maintenance schedules
- Crafting appealing and profitable menus that cater to a variety of tastes while considering cost, seasonality, and trends.
Food & Beverage Manager
Dalata Hotel Group
06.2021 - 09.2022
- Established and managed weekly rostering for the entire food and beverage department.
- Performed weekly forecasting to optimize labor costs, achieving minimum expenditures.
- Prepared comprehensive quarterly and yearly budgets for food and beverage operations.
- Guided and developed newly promoted team members, nurturing their professional growth.
- Created and executed impactful training plans to enhance staff skills and performance.
- Oversaw and managed all aspects of food and beverage operations, leading a team of 60 staff members to consistently deliver top-notch service quality.
- Developed and executed strategic plans that significantly increased customer satisfaction, resulting in a impressive 94% rise in positive feedback.
- Led collaborative efforts in menu development, collaborating closely with chefs to conceive innovative dishes aligned with market trends and customer preferences.
- Implemented effective cost-control measures, reducing food costs by 5% through streamlined inventory management and waste reduction initiatives.
- Conducted regular and impactful training sessions to elevate staff proficiency in service etiquette, upselling techniques, and food safety standards.
- Orchestrated the seamless execution of private events, including 21 weddings and corporate functions, ensuring flawless logistics and consistently delivering exceptional guest experiences.
Conference and Banqueting Manager
Dalata Hotel Group
08.2020 - 06.2021
- Tailored audio-visual equipment precisely to match unique specifications of conferences and seminars.
- Championed meticulous planning and flawlessly executed 41 weddings, overseeing aspects including menu curation, food presentation, and coordinating staff training and event logistics.
- Efficiently registered and delivered event schedule briefings to attendees.
- Directed and managed a sizable team of 60 staff members, ensuring the seamless execution of events and upholding exceptional service standards that significantly elevated customer satisfaction.
- Synchronized the seamless flow of events, consistently accommodating gatherings ranging from 200 to 500 attendees.
- Guided and provided informative tours for prospective clients, showcasing insights into event, wedding, and conference possibilities.
- Extended warm hospitality to arriving guests, expertly ushering them to designated tables and presenting menus to greatly enhance their experience.
Guest Relations Manager
Dalata Hotel Group, Galway
06.2019 - 06.2020
- Supported smooth workflow by helping staff across multiple department areas
- Actioned and resolved guest feedback to boost service quality
- Trained front office staff in interaction best practices, boosting guest satisfaction survey scores
- Handled guest complaints swiftly
- Replied to guest reviews and followed up on negative reviews
- Achieved 6% increased on hotels review platform
- Oversaw emergency procedures and administered first aid
- Inspected rooms and reception areas to achieve pristine presentation and cleanliness.
Management Training Program
Dalata Hotel Group
06.2018 - 06.2019
- Completed 6 weeks in each within hotel's departments
- Completed various training courses such as People Management skills, Train the Trainer and compliant handling
- Providing excellent customer's service
- Supporting HOD'S with the running of departments
- Coordinated hiring, recruitment and training strategies to build successful administrative team
- Designed evaluation surveys to effectively measure training budget impact
- Successfully delivered on tasks within tight deadlines
- Displayed energy and enthusiasm in fast-paced environment.
Education
Bachelor of Arts - International Hotel And Catering Management
Atlantic Technological University
Galway05.2019
Skills
- Conflict resolution
- Revenue Growth
- Leadership experience
- Hiring and training
- Staff training
- Menu optimization
- Wine Knowledge
- Suggestive Selling
Accomplishments
- Received manager of the quarter and year awards.
- Contributed to a consistent customer satisfaction rating through quality and timely service.
References
Reference available on request
Timeline
Food & Beverage Manager
The Metcalfe hotel
09.2022 - Current
Food & Beverage Manager
Dalata Hotel Group
06.2021 - 09.2022
Conference and Banqueting Manager
Dalata Hotel Group
08.2020 - 06.2021
Guest Relations Manager
Dalata Hotel Group, Galway
06.2019 - 06.2020
Management Training Program
Dalata Hotel Group
06.2018 - 06.2019
Bachelor of Arts - International Hotel And Catering Management
Atlantic Technological University
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