JOSEPH ROGERS
Summary
A passionate and dedicated hotel management professional with a proven track record of orchestrating successful operations within the realm of hospitality. The journey underscores the embodiment of exceptional planning and organizational prowess, intertwined with a profound aptitude for leadership. This journey showcases the orchestration of seamless and efficient hotel service operations, striking a harmonious equilibrium between delivering excellence to guests and optimizing cost-effectiveness.
Overview
5
5
years of professional experience
Work History
Food & Beverage Manager
The Metcalfe hotel
09.2022 - Current
- Provided administrative support to upper management through inventory reporting, budget governance and payroll management.
- Demonstrating expertise in wine and beverage selection, pairings, and service to enhance the overall dining experience.
- Managed restaurant, bar and banqueting operations on shift basis, catering up to 160 guests at any one time.
- Understood and represented training and support needs of F&B team by organizing regular professional development opportunities.
- Scheduling, ordering and meeting with suppliers weekly.
- Set daily and weekly cleaning and equipment maintenance schedules
- Crafting appealing and profitable menus that cater to a variety of tastes while considering cost, seasonality, and trends.
Food & Beverage Manager
Dalata Hotel Group
06.2021 - 09.2022
- Established and managed weekly rostering for the entire food and beverage department.
- Performed weekly forecasting to optimize labor costs, achieving minimum expenditures.
- Prepared comprehensive quarterly and yearly budgets for food and beverage operations.
- Guided and developed newly promoted team members, nurturing their professional growth.
- Created and executed impactful training plans to enhance staff skills and performance.
- Oversaw and managed all aspects of food and beverage operations, leading a team of 60 staff members to consistently deliver top-notch service quality.
- Developed and executed strategic plans that significantly increased customer satisfaction, resulting in a impressive 94% rise in positive feedback.
- Led collaborative efforts in menu development, collaborating closely with chefs to conceive innovative dishes aligned with market trends and customer preferences.
- Implemented effective cost-control measures, reducing food costs by 5% through streamlined inventory management and waste reduction initiatives.
- Conducted regular and impactful training sessions to elevate staff proficiency in service etiquette, upselling techniques, and food safety standards.
- Orchestrated the seamless execution of private events, including 21 weddings and corporate functions, ensuring flawless logistics and consistently delivering exceptional guest experiences.
Conference and Banqueting Manager
Dalata Hotel Group
Clayton Hotel Sligo
08.2020 - 06.2021
- Tailored audio-visual equipment precisely to match unique specifications of conferences and seminars.
- Championed meticulous planning and flawlessly executed 41 weddings, overseeing aspects including menu curation, food presentation, and coordinating staff training and event logistics.
- Efficiently registered and delivered event schedule briefings to attendees.
- Directed and managed a sizable team of 60 staff members, ensuring the seamless execution of events and upholding exceptional service standards that significantly elevated customer satisfaction.
- Synchronized the seamless flow of events, consistently accommodating gatherings ranging from 200 to 500 attendees.
- Guided and provided informative tours for prospective clients, showcasing insights into event, wedding, and conference possibilities.
- Extended warm hospitality to arriving guests, expertly ushering them to designated tables and presenting menus to greatly enhance their experience.
Guest Relations Manager
Dalata Hotel Group, Galway
06.2019 - 06.2020
- Supported smooth workflow by helping staff across multiple department areas
- Actioned and resolved guest feedback to boost service quality
- Trained front office staff in interaction best practices, boosting guest satisfaction survey scores
- Handled guest complaints swiftly
- Replied to guest reviews and followed up on negative reviews
- Achieved 6% increased on hotels review platform
- Oversaw emergency procedures and administered first aid
- Inspected rooms and reception areas to achieve pristine presentation and cleanliness.
Management Training Program
Dalata Hotel Group
Sligo
06.2018 - 06.2019
- Completed 6 weeks in each within hotel's departments
- Completed various training courses such as People Management skills, Train the Trainer and compliant handling
- Providing excellent customer's service
- Supporting HOD'S with the running of departments
- Coordinated hiring, recruitment and training strategies to build successful administrative team
- Designed evaluation surveys to effectively measure training budget impact
- Successfully delivered on tasks within tight deadlines
- Displayed energy and enthusiasm in fast-paced environment.
Education
Bachelor of Arts - International Hotel And Catering Management
Atlantic Technological University
Galway05.2019
Skills
- Conflict resolution
- Revenue Growth
- Leadership experience
- Hiring and training
- Staff training
- Menu optimization
- Wine Knowledge
- Suggestive Selling
Accomplishments
- Received manager of the quarter and year awards.
- Contributed to a consistent customer satisfaction rating through quality and timely service.
References
Reference available on request
Timeline
Food & Beverage Manager
The Metcalfe hotel
09.2022 - Current
Food & Beverage Manager
Dalata Hotel Group
06.2021 - 09.2022
Conference and Banqueting Manager
Dalata Hotel Group
08.2020 - 06.2021
Guest Relations Manager
Dalata Hotel Group, Galway
06.2019 - 06.2020
Management Training Program
Dalata Hotel Group
06.2018 - 06.2019
Bachelor of Arts - International Hotel And Catering Management
Atlantic Technological University