Joseph Rodriguez
5054 E Belmont Fresno
Summary
Dynamic leader with expertise in small business operations and customer service management. At Lucha Bro's Outlaw BBQ, enhanced food quality and service efficiency, Skilled inventory management, driving performance improvement and fostering strong client relationships. Proven track record in achieving business growth through strategic decision-making and partnership development.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
12
12
years of professional experience
Work History
Owner
Lucha Bro's Outlaw BBQ
11.2019 - Current
- Developed and implemented operational strategies to enhance food quality and service efficiency.
- Established marketing initiatives to increase brand visibility and attract new customers.
- Coordinated event catering services, ensuring timely delivery and exceptional service execution.
- Maintained compliance with health and safety regulations, fostering a safe working environment for staff and patrons.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Store Manager
Barnes Welding Supply
08.2016 - 10.2019
- Managed daily store operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff on customer service best practices and product knowledge.
- Developed and implemented merchandising strategies to optimize product visibility.
- Coordinated scheduling and staffing to enhance team performance during peak hours.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
District Manager in Training
Rac Acceptance
11.2013 - 08.2016
- Analyzed sales data to identify trends, driving strategic decisions for inventory management and merchandising.
- Conducted regular performance reviews, ensuring alignment with company goals and employee development plans.
- Developed training materials that improved onboarding experience for new district managers across the region.
- Provided ongoing coaching and mentorship to store managers, cultivating a culture of excellence in operations management and customer service.
- Maintained a keen focus on safety and compliance, ensuring all stores adhered to relevant regulations and maintained a secure environment for both employees and customers.
- Enhanced employee retention rates by creating a supportive work environment and providing ongoing professional development opportunities.
- Analyzed sales trends to identify growth opportunities, implementing targeted action plans to capitalize on market potential.
- Increased district sales by implementing innovative marketing strategies and training programs for store managers.
- Cultivated a high-performance team culture through regular performance reviews, constructive feedback sessions, and recognition programs that rewarded top achievers.
- Managed multiple store locations simultaneously, ensuring consistent execution of company policies and procedures across all sites.
- Used company reports to analyze sales, gross profit and inventory activities.
- Handled day-to-day customer or client questions via telephone or email.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma -
Selma High School
3125 Wright ST. Selma, CA. 9366206.2002
Skills
- Employee motivation
- Performance improvement
- Staff training/development
- Customer retention
- Inventory management
- Goal setting
- Scheduling
- Effective leader
- Customer service management
- Team leadership
- Decision-making
- Customer service
- Attention to detail
- Profit and loss analysis
- Hiring and staffing
- Cash flow optimization
- Partnership development
- Contract management
- Employee development
- Staff management
- Verbal and written communication
- Relationship building
- Small business operations
- Customer relations
- Sales management
Timeline
Owner
Lucha Bro's Outlaw BBQ
11.2019 - Current
Assistant Store Manager
Barnes Welding Supply
08.2016 - 10.2019
District Manager in Training
Rac Acceptance
11.2013 - 08.2016
High School Diploma -
Selma High School