JOSEPH RODRIGUEZ
Elk Grove
Summary
Developed skills in high-pressure, fast-paced environments, excelling in task coordination and office management. Demonstrated ability to streamline processes and improve organizational efficiency. Seeking to leverage these transferable skills in new field, ensuring seamless operations and contributing to team success.
Overview
6
6
years of professional experience
Work History
Executive Administrative Assistant
California Recycling
09.2022 - Current
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
Sales Representative Team Leader
Nova Management
07.2024 - 12.2024
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
- Provided comprehensive training programs for new hires to ensure they were well-equipped for success in the field.
Problem Solver - Outbound
Amazon
11.2018 - 10.2021
- Implemented standard operating procedures for handling complex or high-value shipments, ensuring proper care throughout the entire outbound journey.
- Increased accuracy of inventory records by conducting regular audits and reconciling any discrepancies found in the outbound process.
- Collaborated with cross-functional teams to identify, analyze, and resolve complex issues impacting business performance.
Education
Bachelor of Science - Computer Science
University of Phoenix
Tempe, AZ05.2029
High School -
Franklin High School
05.2018
Skills
- Customer Service
- Customer Relationship Building
- Money Handling
- Microsoft Office Suite
- Application Use
- Excellent Verbal & Written Communication
- Bilingual: English & Spanish
- Decision Making Skills
- Organization
- Time Management
- Scheduling
- Strong problem solver
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative Team Leader
Nova Management
07.2024 - 12.2024
Executive Administrative Assistant
California Recycling
09.2022 - Current
Problem Solver - Outbound
Amazon
11.2018 - 10.2021
Bachelor of Science - Computer Science
University of Phoenix
High School -
Franklin High School
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