Joseph Robinson
North Bay
Summary
A seasoned Automotive Technician and Supervisor, I've significantly enhanced shop efficiency and customer satisfaction. My expertise in diesel engines and a strong work ethic have driven substantial improvements, including a notable increase in first-time fix percentages. Skilled in problem-solving and safety awareness, I excel in high-pressure environments, ensuring both quality and compliance.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Automotive Technician
Allroads Auto Sales
04.2024 - Current
- Assisted management with implementing new processes to improve overall shop efficiency and customer satisfaction.
- Provided exceptional customer service, addressing client concerns promptly, professionally, and courteously at all times.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Located and removed defective parts for skilled adjustment, repair or replacement.
Automotive Technician
Hometown Garage
09.2022 - 04.2024
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Collaborated with other technicians for efficient problem-solving in challenging repair situations.
- Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
Automotive Supervisor
Total Alignment
09.2017 - 09.2022
- Reduced maintenance downtime by implementing preventive measures and closely monitoring equipment conditions.
- Established priorities and goals relating to utilization and operation of equipment and maintenance.
- Ensured compliance with OSHA regulations and environmental guidelines throughout the workshop area.
- Established quality control procedures that effectively reduced rework rates and increased first-time fix percentages for repairs performed by the team members.
- Increased production efficiency by implementing new processes and monitoring team performance.
- Conducted vehicle inspections for mechanical services.
Automotive Technician
Hoppers Pontiac Buick GMC
06.1993 - 09.2017
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Employee Representative for Joint Health and Safety Committee.
Education
Automotive Technician
Algonquin College
Ottawa, ONSkills
- Strong work ethic
- Attention to detail
- Problem-solving
- Safety awareness
- Specializing in Diesel Engines, Transmissions and Drivability
Certification
Ontario College of Trades -310S Automotive Service Technician
Timeline
Automotive Technician
Allroads Auto Sales
04.2024 - Current
Automotive Technician
Hometown Garage
09.2022 - 04.2024
Automotive Supervisor
Total Alignment
09.2017 - 09.2022
Automotive Technician
Hoppers Pontiac Buick GMC
06.1993 - 09.2017
Ontario College of Trades -310S Automotive Service Technician
Automotive Technician
Algonquin College
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