Joseph Remba
Gatineau,QC
Summary
Proven Customer Service Representative with a track record of resolving high-stress situations and increasing customer loyalty at HGS Canada. Skilled in active listening and problem-solving, adept at transforming customer challenges into satisfactory outcomes. Demonstrates critical thinking and exceptional communication, ensuring repeat business and enhanced company reputation.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
OESP PROGRAM
03.2023 - Current
Customer Service Representative
HGS Canada
08.2021 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Koena Spa
03.2020 - 12.2021
Education
Bachelor Of Business Administration And Management - Administration Studies
Université Du Québec En Outaouais
Gatineau, QCSkills
Customer Service
Languages
French
Full Professional
English
Full Professional
Timeline
Customer Service Representative
OESP PROGRAM
03.2023 - Current
Customer Service Representative
HGS Canada
08.2021 - 02.2023
Customer Service Representative
Koena Spa
03.2020 - 12.2021
Bachelor Of Business Administration And Management - Administration Studies
Université Du Québec En Outaouais
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