Joseph Prazak
Ramona
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work History
Trailer delivery and maintenance
Amazing adventures
Ramona
03.2025 - Current
- Delivered trailers efficiently, ensuring timely arrival and adherence to safety standards, enhancing customer satisfaction.
- Conducted comprehensive maintenance checks on trailers, identifying issues proactively to minimize downtime and repair costs.
- Collaborated with team members to streamline delivery routes, resulting in improved efficiency and reduced fuel expenses.
- Assisted in the development of maintenance schedules, optimizing trailer performance and extending lifespan through regular upkeep.
- Monitored inventory of maintenance supplies, ensuring availability and timely replenishment to support operational needs.
- Supported operational efficiency by following up on delivery schedules and addressing discrepancies in real-time.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Completed routine maintenance and repair.
- Operated a variety of machinery and tools safely and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Delivery Driver
Diversified business solutions
Escondido
03.2016 - 03.2025
- Delivered packages efficiently to various locations within designated routes.
- Maintained accurate logs of deliveries and vehicle inspections daily.
- Communicated with dispatch regarding delivery status and traffic updates.
- Ensured vehicle cleanliness and compliance with safety regulations regularly.
- Resolved customer inquiries related to delivery schedules promptly.
- Collaborated with team members to optimize delivery routes and processes.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Notified customers of delays to decrease calls to support.
- Inspected vehicle and maintained gas, oil and water levels.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Ensured accurate completion of all paperwork associated with deliveries.
Copier Service Technician
Diversified business solutions
Escondido
03.2016 - 03.2025
- Maintaining a wide range of printing devices.
- Diagnosed and repaired complex copier malfunctions, ensuring minimal downtime and enhancing overall customer satisfaction.
- Conducted routine maintenance and inspections on copiers, prolonging equipment lifespan and reducing emergency service calls.
- Collaborated with clients to assess service needs, resulting in tailored maintenance plans that improved operational efficiency.
- Trained junior technicians on troubleshooting techniques, fostering skill development and improving team performance in service delivery.
- Analyzed service trends to identify recurring issues, contributing to process improvements that increased equipment reliability.
- Managed inventory levels for parts and supplies, ensuring timely availability and reducing delays in service execution.
- Developed and maintained strong client relationships through effective communication, leading to increased repeat business and referrals.
- Resolved customer service issues in a timely manner, including responding to inquiries, troubleshooting problems and providing solutions.
- Responded quickly to emergency service requests from customers.
- Replaced worn or defective parts with manufacturer-approved replacements to maintain system functionality.
- Switched easily between different manufacturers' models.
- Provided training to new users on how to operate the different models of copiers available.
- Traveled to business locations to troubleshoot, diagnose and resolve copier problems.
- Assisted customers with setting up network connectivity for their copiers via Ethernet or Wi-Fi connections.
- Conducted quality assurance tests after repairs were completed to verify satisfactory performance of the machines.
- Maintained accurate records of customer transactions including invoicing, payment processing and scheduling follow-up visits if needed.
- Kept accurate inventory of tools, parts and supplies to handle normal copier issues.
- Monitored inventory levels of supplies such as toner cartridges, drums and other consumables used in servicing activities.
- Diagnosed and repaired copier hardware problems such as paper jams, toner replacement, scanner failure, fuser unit malfunctioning and other mechanical issues.
- Adhered strictly to established industry standards when installing or repairing any type of office equipment.
- Developed strategies for improving service delivery processes in order to increase customer satisfaction ratings.
- Analyzed complex technical problems using problem solving techniques such as root cause analysis or fault tree diagrams.
- Performed preventative maintenance on copiers and other office equipment to ensure optimal performance.
- Tested all components of the copier systems prior to installation to ensure proper operation.
- Installed new copiers based on customer specifications and requirements.
- Provided technical support for customers regarding copier operations and malfunctions.
- Performed software updates on various types of copiers to keep them running at peak efficiency levels.
- Created detailed reports documenting all work performed on each machine during servicing visits.
- Removed malfunctioning components and replaced with new or refurbished parts.
- Installed new systems and components according to service orders and manufacturer instructions.
Line Cook
URBN brewary
El Cajon
02.2014 - 03.2016
- Collaborated with kitchen staff to ensure timely meal service.
- Maintained cleanliness and organization of workstations throughout shifts.
- Assisted in inventory management and ingredient preparation tasks.
- Prepared and cooked menu items according to URBN Brewery standards.
- Followed food safety guidelines to ensure quality and freshness of ingredients.
- Operated kitchen equipment safely and efficiently during food preparation.
- Cooked multiple orders simultaneously during busy periods.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Communicated effectively with other staff members regarding orders and menu changes.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Performed basic knife skills such as dicing onions or slicing meats.
- Kept stations stocked and ready for use to maximize productivity.
Education
El Capitan
Lakeside, CASkills
- Trailer maintenance
- Delivery logistics
- Inventory management
- Technical troubleshooting
- Customer service
- Vehicle inspection
- Equipment operation
- Route optimization
- Safety compliance
- Problem solving
- Attention to detail
- Team collaboration
- Effective communication
- Time management
- Conflict resolution
- Organizational skills
- Computer skills
- Verbal communication
- Organization and time management
- Microsoft office
- Teamwork and collaboration
- Multitasking
- Customer relations
- PPE compliance
- Leadership
- Communication
- Good Telephone Etiquette
- Microsoft Word
- Team management
- Dependable and responsible
- Written communication
- MS office
Languages
English
Professional
Certification
- Toshiba technician certified
- ASHI certified home inspector
Timeline
Trailer delivery and maintenance
Amazing adventures
03.2025 - Current
Delivery Driver
Diversified business solutions
03.2016 - 03.2025
Copier Service Technician
Diversified business solutions
03.2016 - 03.2025
Line Cook
URBN brewary
02.2014 - 03.2016
El Capitan